Voyager Keyboard Not Working

bamse · Post by **bamse** » Sat Sep 05, 2009 10:23 am

After coming back from vacation my Voyager is not making any sound when played and I'm not sure why. It worked before I left...

Filter's open, attack is down. It does make sound when I activate the Env. Gate and also when I use another MIDI keyboard to trigger it. Local is On.

Any idea what's happening?

mayidunk · Post by **mayidunk** » Sat Sep 05, 2009 12:35 pm

Call Moog, it sounds like the keyboard scanner board may need to be replaced. The same thing happened to mine a week after I bought it. I sent it in to Moog, and they they replaced the board, and went through the rest of it as well. However, others have had Moog send them the part, and they were able to replace it themselves. Hopefully, it's still under warranty.

Sorry.

till · Post by **till** » Sat Sep 05, 2009 1:10 pm

Which OS version are you using? You can turn of the keyboard but let the panel work on a new version.

bamse · Post by **bamse** » Sat Sep 05, 2009 4:46 pm

I'm using OS 3.3

bamse · Post by **bamse** » Sat Sep 05, 2009 9:35 pm

@mayidunk. Hopefully that's not the case. Thanks for the info. I'll contact them.

@till. How do you turn off and on the keyboard and could it have happened by itself somehow?

mayidunk · Post by **mayidunk** » Sat Sep 05, 2009 10:41 pm

bamse wrote:How do you turn off and on the keyboard and how could it have happened by itself?

Option 1.2, Midi Local Control, under the Master Menu.

bamse · Post by **bamse** » Sat Sep 05, 2009 10:46 pm

Oh... Local. Yeah, as I mentioned in my first post, Local is on. Headphones and Stereo out have been tried. I checked the cables and the headphones to make sure they worked and were plugged in. So it looks like it's the board then. Yikes. Good thing I kept the box... Thanks for the help.

mayidunk · Post by **mayidunk** » Sat Sep 05, 2009 11:05 pm

At least you can limp along with an outboard keyboard for now. Let us know how it all turns out.

bamse · Post by **bamse** » Mon Sep 07, 2009 1:33 am

Ok. Will do

tHEbUZZ · Post by **tHEbUZZ** » Wed Sep 09, 2009 1:16 pm

I had the same problem when I booted my voyager the first time, I nearly cried thinking I bought a second hand broken voyager only to find out after a bit that the previous owner used an outside master keyboard to play it lol

bamse · Post by **bamse** » Wed Sep 09, 2009 2:44 pm

I requested an RMA # here: http://www.moogmusic.com/service/ but I've yet to receive a reply even though Moog said it would take 24 hours... Anyone requested an RMA online? How long did it take for a response?

mayidunk · Post by **mayidunk** » Wed Sep 09, 2009 4:23 pm

Edit:

I called Moog tech support. After going overt a few things with me, they issued the RMA right there and then. I didn't use the email option.