This is exactly what it is.
Our brand affection, brand association and brand fandom can be a source of joy and fun, but it is a perilous emotional state—it can delude and blind us to legitimate criticism, even ones of ethics. Moog should not promise an important, and to some, an essential, product feature and fail to deliver it. Now nearly a year later, no excuses can be made, only apologies.
Consider the very stark contrast of two other, also small, much smaller companies—Moog’s “small company” status has been proffered as an excuse and rationalization far too often for many faults—who have done the exact opposite: promise no non-existent, forthcoming features at release, but, incredibly, instead give massive, product-changing features post-release, post-ownership, for free and on several occasions.
Those two truly exceptional examples belong to Teenage Engineering and Elektron.
Post-release, Teenage Engineering has given their OP-1 synthesizer, I believe, on an annual basis product augmentations through OS upgrades that have rendered it a very different and even more joyful product. Adding more synthesis engines, a drum synthesizer, more wonderfully unconventional and useful sequencers, etc. Now, four years post product release, another major set of features is rumored to arrive next month, and it will be, quite possibly, the most impressively impactful one yet.
Post-release, Elektron has given their Analog Four synthesizer owners similar reasons for surprise and delight, as 2 hidden features were unlocked. It was announced a year later that the Analog Four actually has flash memory for 128X the capacity than was available; you now have access to 4,096 sounds, 16,384 sequencer patterns, etc. Perhaps it took them the year since release to program the OS for it to process the larger memory load—and there was not a word about this hidden potential prior. And then when Overbridge was announced, an unprecedented program that allows, for the first time, analog products to integrate with a DAW like a software instrument, it was also made known that there is an audio interface hidden inside their compact analog products, which is why you can now multi-track audio from the hardware to a DAW via only USB.
I wish Moog would take the approach that those two companies took.