How to fix a key on a Voyager (OS)

[Nordlicht]

Hi together,

my Little Phatty got a big brother, a Voyager Old School that I got in mint condition (btw: its mainboard was already changed in 2013).

Unfortunately one key was "displaced" during transport (despite of a flight case!). Before shipping the keyboard was definitely fine.
The key itself works, I assume it is just a mechanical problem.

So here my question: What is the best and easiest way to have access to the keys (i.e. to remove the wooden part above the keybed) in order to check and hopefully to re-adjust the key? I didn't find any clue in the forum or the web about that.

I really appreciate every tip

Thanks a lot in advance!

[Control_Voltage]

Hi there,

Andy from Moog Tech Support here!

Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out.

Andy Hughes, Service Manager
andy@moogmusic.com
828-251-0090 xt 221

Nate Marino
natemarino@moogmusic.com
xt. 204

Taylor Mott
taylor@moogmusic.com
xt. 217

Thanks,
Andy Hughes
Service Manager
Moog Music, Inc.

[Nordlicht]

Hi Andy,

thanks for your quick answer!

I already managed to make a diagnosis: this thin plastic part (that holds the key when releasing) at the underside of that key is broken (s. photos of an intact and the defective key).
Because I am living in Germany I'll try first to get a spare key from the German Moog importer.
If I wouldn't be successful there, I'll contact you at Moog.

Thanks again, and also thanks for having built this wonderful and incredibly sounding instrument. It is a real beauty with a musical soul

[mayidunk]

If you could find the missing piece, perhaps you could just glue it back onto the key assembly?

[Nordlicht]

If you could find the missing piece, perhaps you could just glue it back onto the key assembly?

Thanks! I actually considered gluing the two (!) parts that I found back onto the key, but I discarded this idea: the parts are much too small, so that wouldn't have been fixed for more than 10 times using that key

I managed to make another temporarily solution by adhering a self-sticking damper pad at the lowest part of this area of the key. It works quite well, it can't fall off, and probably this will stay longer than just "temporarily"

[Sterling Mann]

Hi all, finally got around to registering on the forum and have a question. I just got a EB and noticed one of the keys made a clack noise. Upon further inspection realized the flap underneath is cracked and hanging by a thread. I think some glue should do the trick, but I need better access. Can anyone tell me the best/easiest way to get to the key without taking too much apart? I've been trying to find some kind of tutorial, but no luck. Thanks all!

[EricK]

This is an excerpt from an email from Moog Customer Service containing the steps to removing the keybed from the Voyager for the purposes of replacing the keyscan board inside. The entire text can be found on the yahoo group Knob Tweak.

It is advisable to have a flat surface handy that is capable of supporting the weight of the Voyager and free of static electricity. Lay out several thick towels on the surface so that it is very soft.
It's usually a good idea to read over them a couple of times before you start the process.
1. Open up the LHC compartment (with the pitch/mod wheels) via two screws and disconnect the keyboard cables. There are two them. One has a blue connector and one has a red one. You can see that they are coming over from the keyboard.
2. Next CAREFULLY flip the unit over (face down) onto a soft surface. Remove the ten keyboard screws slowly and carefully.
3. Pull the keyboard out very carefully. Make sure no cables are still attached!!