


I mentioned this in another thread; It's possibly a known issue that has been addressed in the forthcoming 1.0.2 Firmware update. Keeping my fingers crossed.synthesis4all wrote:So I've had the Sub 37 about a week now and I love it, but its frozen up on me about 6 times already, and I don't think I'm down with that.... I also created a preset, saved it and every time I go to this particular preset it instantly freezes the Sub 37 forcing a power down restart. Once restarted I can navigate normally, but if I go back to that preset, it freezes again... Every time. Perhaps its the first Sub37 virus preset..
or is there something in the settings of this preset overloading the sub 37? Ugg.. I'm going to give it a couple days, but I'm leaning towards a return, though I love this Synth already. I am just not down with it freezing like this...
I've seen a couple of other people with the same freeze issue. It seems to occur with presets that have sequences as part of the preset. According to Moog support, it's possibly due to when holding a note while switching to a particular preset with a sequence, but in my case it only ever happens on the preset named "Boom Bah" even if I'm not holding a note from the previous preset. It occurs 8 out of 10 times that I go to that preset, and it scares me; such a hard freeze that forces you to turn off and on again the synth. I have never experienced that in any other synth that I can remember (maybe the Prophet 600 a couple of times due to overheating back in the day). So I don't know, hoping the next update fixes it.synthesis4all wrote:thanks for the reply jido-genshi , I wonder why we're the only one's that have mentioned experiencing this? My Sub 37 is in the upper 300 range serial, not that I think that matters, as this appears to be a software issue with changing or doing something with presets, and hopefully nothing to do with hardware. I can't recall what made it freeze the other times, but this new freeze happening every time on that preset is crazy.![]()
That said, I can't really decide how I feel about this Sub 37 anymore.. I mean, I accepted the left side panel, even though mine shows a little light out the edge, I've accepted the slightly uneven keybed, its not so bad I tell myself, and I actually accepted the first couple of freezes, but now collectively, I am kind of like, well maybe I should save the money and just wait for something else. Though there is nothing out there right now that compares in features and in price in my opinion, so I feel stuck.
Well... and I'm not sure if I am supposed to mention this or not, so Moog Moderators, feel free to edit/delete this post... but their support (which is fantastic by the way) sent me a beta a couple of weeks ago of the forthcoming 1.0.2 Firmware that is supposed to fix the "holding a note while switching to a preset with a sequence" bug, but I don't know if it fixes the Boom Bah freeze, as I am, in all honesty, too afraid to try the beta firmware. So, I'm just waiting for the official firmware release, which I am told should be ready this coming week.synthesis4all wrote:I just tested the boom bah preset, using it and switching to the next preset and back causes my sub 37 to freeze every time as well..
What all did Moog say about this issue? Are they fixing it?
Hi All,synthesis4all wrote:I also created a preset, saved it and every time I go to this particular preset it instantly freezes the Sub 37 forcing a power down restart. Once restarted I can navigate normally, but if I go back to that preset, it freezes again... Every time.
Hi lushr,lushr wrote:Perhaps my expectation is unrealistic, but I'm sure there are other synths which hold the last note unchanged and only the new notes will be the new preset...
Try #2. It will shoot your trouble.synthesis4all wrote:_DemonDan_ its called troubleshooting..