LP Stage to Stage II field upgrade missing instructions!

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jamesbtex
Posts: 7
Joined: Thu Apr 08, 2010 9:30 pm

LP Stage to Stage II field upgrade missing instructions!

Post by jamesbtex » Thu Apr 08, 2010 9:42 pm

I ordered and received the LP Stage II Field Upgrade and I must say I'm disappointed, especially with a company with such high status as Moog.

For $100 I would have expected installation instructions with this kit, but there were no instructions with it!
After all how hard can it be to generate a page or two of instructions to ensure that the upgrade is performed properly?

Also the shipping invoice stated "LP Stage II Manual Addendum". This was also not included.

I sincerely hope that they care about customer satisfaction, and will include instructions in all future shippments of this upgrade kit.

I have contacted the company, hopefully they can provide me with some instructions so that I can ensure it's done properly.

James

jamesbtex
Posts: 7
Joined: Thu Apr 08, 2010 9:30 pm

Re: LP Stage to Stage II field upgrade missing instructions!

Post by jamesbtex » Sat Apr 10, 2010 10:23 am

Moog came through for me and sent me the CD with the update and instructions.
It was supposed to be in the upgrade kit but somehow got left out.
I called them yesterday morining and the CD was here by yesterday afternoon!
Talk about fast.

Thanks Moog

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timmy
Posts: 257
Joined: Fri Jan 02, 2009 10:18 pm
Location: austin, texas

Re: LP Stage to Stage II field upgrade missing instructions!

Post by timmy » Tue Apr 13, 2010 10:40 pm

So, fast??? You sound surprised. Did you expect anything less from a company with such high status as Moog? 8)
Go analog: Moog Music, Dave Smith Instruments, Tom Oberheim
Go plastic: Roland, Yamaha, Korg

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