Problem trying to register MOOG product

dth · Post by **dth** » Thu May 29, 2008 4:17 pm

The last few weeks I have been trying to register my brand new CP-251 online. After filling in the details and pushing the okay-button, I get a message that this product has been registred before and that I have to contact Moog.

Even after sending an email I still got no response. Can anybody tell me what is going wrong?

In the past I never did have any trouble when I tried to register my gear.

Thanks,

Dth

EricK · Post by **EricK** » Thu May 29, 2008 7:20 pm

Hey,
I had the same problem when i got my freqbox. I emailed the invoice though because I was participating in the rebate.

Heidi in the office I think takes care of that. She's really good so she will get back with you soon. I wouldn't worry too much about it.

EricK

Nick2012 · Post by **Nick2012** » Sun Jun 15, 2008 2:14 pm

I was getting the same message recently. As a shot-in-the-dark I tried entering the serial number in 4-digit format (0976, rather than 976). Strangely enough, that worked. But if your serial number is above 999, my solution doesn't apply.

dth · Post by **dth** » Tue Jun 17, 2008 3:31 pm

Thanks Eric for your encouragement

and thanks Nick for your suggestion that definitely did the trick. Although the serialnumber is four digits long, after putting a zero in front of it I was able to register the cp251!

regards,

Dth