When ? --> LP OS 1.04 & 2.00 for Tribute Edition

Everything Phatty.
MarkM
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Post by MarkM » Mon May 26, 2008 8:24 pm

Moog has one of the best track records for customer support in the synth industry. Customers wanted the after touch improved in the Voyager, and they did. People wanted the glide/filter fixed and, Moog got it done. Moog didn't have to add an arp to the Phatties, but they did. If this was Roland, Yamaha, etc., there would be no fixes or improvements at all. I'm a TE owner, and I have all the confidence in the world that Moog will come up with a very reasonable noise fix, and they will offer the arp to Tribute owners. Your negative, unproductive feedback and whining can only harm a good company's solid and well earned reputation.
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jimknopf
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Post by jimknopf » Mon May 26, 2008 8:59 pm

Dear Amos and team,

you have full understanding from my side for the tight time schedule of a small company just releasing LP Stage II and the new OS.

Let's just imagine: Even if there were no updates and I would have to work around the EGR noise problem permanantly, and even if I would have no access at all to OS2, I would still consider my LP TE as a beautifully sounding and beautifully looking little Moog, providing me with a kind of analog sound which I love so much since model D times.

So let me remind those, whose frustration may be understandable in a way, that if you even consider for a moment having only the choice of buying a used model D or Prodigy (without any presets in live use), or else having no Moog sound at all, you would be totally happy if someone told you you could get it again, at an affordable price, and with only one problem, not affecting too many of the sounds you use, and perhaps being fixed later. I for sure would be happy and buy, including the shortcomings. In fact I *did* know and bought, and I'm more than happy with the outstanding sounds I can play.

But instead of such a scenario we have much more: a small team which looks very trustworthy and good willing to me, providing a fine OS upgrade, developing the LP platform further, and still caring for old TE customers, as soon as time allows. Should we not appreciate that?

I would like to encourage you strongly, Amos, to stay on track and get the feedback from us (at least from me), that we (I) are thankful for sincere treatment and much prefer your open and sincere way of answering here over any pressure forcing you to retire behind a wall of "We don't say anything before it will hit the shelves", which some manufacturers choose to avoid all that customer pressure and stress. It's *so* much better having you here willing to live in real customer contact!

I for one prefer openness and trust from both sides, and I can much better live with a delay (as long as it doesn't last years) than with an indirect customer relation not naming things as they are, where both sides live behind walls.

Stay as you are and we will be allright!

dlearyus
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My Two Cents Worth......

Post by dlearyus » Mon May 26, 2008 10:39 pm

30 years from now it wont matter what OS the TE is...theres only 1200 of em. I don't hear people complaining because "my Model D doesnt have the germanium transistors" I'm pretty sure the TE's will be running in 30 years too, the renowned Moog quality remains the same as ever. Keep up the stellar work and service folks we DO appreciate it. The upgrade gives me a good reason to come for a visit from Canada ;) cheers

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Post by HB3 » Tue May 27, 2008 12:18 am

Amen to Jim...I for one WILL continue to buy new Moog products. What a great company.

Khoral
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Post by Khoral » Tue May 27, 2008 3:03 am

Well, I feel like breaking my vow of silence anyway
I don't see why I should let people go on with painting me as an ungrateful spoiled kid who doesn't know bleep about how it works

If you have time to lose, you might check out my older posts, and you'll the see that I was one to thank the team for the updates

You'll find that I was one to say that free updates were a great extra, and that we should be grateful for them even if they don't match exactly our desires, because after all not so long ago the synth you bought didn't benefit from that added value
I was the one to say that a synth isn't a PC
When you bought a Minimoog, it didn't improve over time as the Little Phatty

You'll find that I was one to thank Amos for releasing new patches, and especially the great LPII sound bank
I hadn't heard before that of a synth manufacturer who'd give away all those sounds, that's a great gesture

You'll also find that I don't take exception with the fact that the Stage's improved memory permits better upgrades than the Tribute's, although that's a bit of information that would have come handy BACK THEN when I did choose a Tribute over a Stage

What you will find is that :

1 : Maybe I'm not a dream customer like some, but I don't think it's quite normal for a limited edition synth in that price range to come out with such a BIG flaw than the EGR issue (1200 units, for Jeebus's sake)
That talk about germanium transistors is quite irrelevant
We're not talking about some inherent building limitation
We're talking about a DEFECT that prevents users from tweaking their sound envelopes properly... that's basic synthesis stuff to me

2: While I do understand that new products are what keeps a company alive, I believe that FIXING the synths already sold should have been a top priority, and may I remind you that we've been talking about that for months and months

Of course, I also understand that it's very easy for people who don't have the issue to brush it off and treat the few minority of us like the aforementioned ungrateful spoiled kids

To sum it all, I still appreciate all of Amos's good work, and thank him personally for being so in touch with the customer base and work to improve on the machines
It's a great asset to have somebody from the Moog team on the official forum answering questions and giving good advice about problems we might encounter
I wish every manufacturer had the same direct contact with the customers

I can appreciate that AND at the same time express my regrets about a particular issue that's becoming to annoy me a lot
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jimknopf
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Post by jimknopf » Tue May 27, 2008 4:29 am

Khoral,

from my view this is no game of who is daddy's darling and who's not. For me nobody is ungrateful for claiming that issues should be fixed.

My only intention is to get reprochful undertones out of the debate, and I really think that nobody at Moog ever had the intention of making us TE customers second rate customers. They just can't solve all problems at the same time, and for the success of the brand bringing their products into a good shape for new customers *must* have priority. Even we TE customers will profit most if that works well. I *do* think that the issue should have high priority after the LPII release, even before working on updates/upgrades of anything else. It doesn't matter to me if they provide a hardware package that can wll be handled by normal technicians or a software fix, and I even don't mind spending some bucks.

Concerning the noise issue: I have the problem with some patches I try to program as well, I don't just use some presets where it doesn't occur. So I will try to get the hardware fix (not just the software update) together with a memory upgrade. But my basic feeling is that I got a lot for the money already now, and that I'm just going to make a good thing even better.

That's my only point: keeping issues within the positive overall perspective they belong to...

Khoral
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Post by Khoral » Tue May 27, 2008 5:38 am

There's a long run between "keeping issues within the positive overall perspective they belong to" and stating that "even if there were no updates and I would have to work around the EGR noise problem [...] I would still consider my LP TE as a beautifully sounding and beautifully looking little Moog, providing me with a kind of analog sound which I love so much since model D times"

I believe I've been trying to keep the issue in a positive overall perspective, hence my last post
And no, I don't think we should cope with a defect that should have been resolved first things first months ago

But I agree that negative debating is pointless and circular
At this point, it'll come when it comes, and I won't argue further
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Post by sir_dss » Tue May 27, 2008 5:41 pm

I love my TE and totally stoked that it's going to have more features than what I bought it with 2 years ago.

The noise issue is a bit blown out by people who are more scientist than musicians really...and trust me I make...no labor over recordings that use exclusively my MOTM modular synth system with NO digital help.

The LPTE have been great for quick ideas as well as deep synthesis. I've used it on tons of recordings already never having problems with the "noise" artifacts with the abstract synth sounds I use it with...normal ones too. So this is just bonus. If I did have a problem...common sense is MAKE ANOTHER PATCH without the noise!

If people are having issues with this...go for it...get a Nord, Roland, Waldorf...etc...or spend 3k+on building a modular synth system that will be hard to take to shows or even to yr. friends house to record.

I'm sure there are people out there who would love to have your TE. So sell it and get outta here hater...


Mega thanks to Amos and the rest of Moog Music. Im excited by what the future holds with new Moog instruments...and thank god they are finally done with that Moog Space idea!
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Assar
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Post by Assar » Wed May 28, 2008 5:08 am

sir_dss wrote:The noise issue is a bit blown out by people who are more scientist than musicians really...
On the contrary!
If you like to PLAY your LP and tweak it while playing, it is very annoying with that noise.

But if you never tweak envelopes while playing (or don't really care about the full sound) you can of course turn off the matrix. But then you don't make full use of the LP possibilities.
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Little Phatty TE #1045 | Etherwave Theremin
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jimknopf
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Post by jimknopf » Wed May 28, 2008 6:55 pm

I'm glad Amos seems well able to speak for himself and is certainly not in need of that kind of 'translation' ...

MarkM
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Post by MarkM » Wed May 28, 2008 7:14 pm

Perhaps somebody would like to translate Simbadadred's post.
Mark Mahoney
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HB3
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Post by HB3 » Wed May 28, 2008 7:38 pm

If ever a thread needed delation....

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Assar
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Post by Assar » Thu May 29, 2008 12:36 pm

HB3 wrote:If ever a thread needed delation....
The thread is definitely relevant even if some posts aren't ...
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Little Phatty TE #1045 | Etherwave Theremin
Stockholm, Sweden - - - Listen at: assar.se

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Amos
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Post by Amos » Thu May 29, 2008 12:45 pm

Hi everyone;

I am not a moderator here, but I asked the moderator to remove the profanity from this thread.
Let's please be respectful of one another.
Very kind regards to all,

Amos

Nick Montoya
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Post by Nick Montoya » Mon Jun 02, 2008 10:39 pm

Whoa...

I've been meaning to check and see if I could upgrade my TE (#14) to the new Stage II specs and yikes.. Sounds like quite a mess...

I agree with fully with Sir DSS.. Right on Dave !

Amos, you are the hardest working man in synthness .. Keep up the good work...

My super early TE has the "original" noise problem, that only 15 had before getting caught..

But Cyril and I agreed that, If I did send it back - it would need a neutering and it would loose some magical analog exhaust (so to speak)..

So I guess I have the nastiest LP in existence and LOVE IT !! BUT, I still wish my overload button said "PHAT", like the prototype ;)

If I didn't have perfectly noiseless voyager and model D, maybe I'd care more... But as far as I'm concerned, the more exhaust the better ;)

It makes the little phatty phat and I notice a little difference in sound vs. the stage edition...

- Nick
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