I just read your story and felt like helping out. Sorry to hear that my friend.
Are you talking about the front panel chassis being a little springy around the top corner areas (like you can push it down a little - this seems to be normal if so. It's the part that lifts up when needing service. I have had two LP machines here, so it's definately normal if the unit has a little give on the top panel corners. My LP SE does this too (as did my previous LP Tribute) If this does not seem to be the case:
First things first - get in touch with Turnkey service and speak to them about the damaged box and how it 'may' have affected the unit 'physically'. Tell them that you prefer a replacement as a first option. Just wait it over and all will be fine
![Wink :wink:](./images/smilies/icon_wink.gif)
If you do decide to take it further, note the serial number down and make sure that you make it public so that it cannot be resold as new (if you wish to do so).
Also remember you have a 1 year warranty, and Turnkey have to sort any problems out for you in that period, even a replacement if things go wrong in that time.
Note: as for the box, my box had no factory seal as such (or staples or tape) other than the two flaps that keep it closed, which i was pretty happy with. The box is quite thin and light, can easily be squashed even in transit by other boxes next to them. I made huge thumb prints on mine just carrying the damn thing
![Wink :wink:](./images/smilies/icon_wink.gif)
With instruments such as Moog, things are handmade - so its likely that any finger prints, slight blemishes or marks etc are naturaly there (just something to think about).
i hope that makes you feel a little more positive, and i'm sure its all fine to be honest...now smile.
![Smile :)](./images/smilies/icon_smile.gif)