Progress update on Moog One firmware?

[Phileosophos]

And it seems I have to follow up to my own thread again today after reviewing the news. I'm largely copying/pasting the OP because it's still 100% relevant. Sadly.

As much as I'm happy to see Moog Music launching the new Messenger product today (and other products of late), I can't help noticing that we flagship-synthesizer owners of the Moog One are still stuck with a product that needs a firmware update. Can we please get an ETA? A progress update? Confirmation that we will get at least one more update? Anything? Bueller? Bueller? Bueller?

[elsapo2001]

So glad I avoided that mess. When it stumbled out to the market it seemed like a rushed must meet cashflow needs release. Not surprised its still problematic.

I would consider the Moog One End of Life/End of Support and move on.

[rtcstudio]

From Joe Richardson, President of Moog, replying in the Moog One Owners Group, Facebook, around May 8:

“To be clear and certain. Moog One updates are underway. We all wish the efforts were completed and in hand to release. But I’m confirming here, work is well underway and releases coming.”

The One is not at End Of Life.

[till]

After 3 years of waiting and no official Moog statement on their webpage or to registered users, I got enough of it and the way they care about loyal customers (Taurus 3, 2x Minimoog Reissues 2016, a sticky and failing rotary switches SubPhatty, ...).

I am selling my Moog One 16, top condition, here in the southwest of Germany for 8000 €. Local pickup only! Checking it here first is no problem.

[AlakaLazlo]

After 3 years of waiting and no official Moog statement on their webpage or to registered users, I got enough of it and the way they care about loyal customers (Taurus 3, 2x Minimoog Reissues 2016, a sticky and failing rotary switches SubPhatty, ...).

I am selling my Moog One 16, top condition, here in the southwest of Germany for 8000 €. Local pickup only! Checking it here first is no problem.

I know how you feel. I'm very close to selling mine. What's worse, Moog keeps spamming me with "buy our new software" advertising emails. Dr. Robert is rolling over in his grave...

[whubis]

From Joe Richardson, President of Moog, replying in the Moog One Owners Group, Facebook, around May 8:

“To be clear and certain. Moog One updates are underway. We all wish the efforts were completed and in hand to release. But I’m confirming here, work is well underway and releases coming.”

The One is not at End Of Life.

Why isn't Joe Richardson here - on the official Moog Music Forum - telling us what the support plan is for the One moving forward?

(Not really a question for you rtcstudio, but more a broader question to Moog management.)

[Matthias Adloff]

How many MoogOnes have been sold?
I think most owners would happily pay for a stable version 2.0. 2000 owners x 99 USD would raise 198.000 USD. Yeah, I know. But couldn't that pay the guy who knows how to do it? Or could we please have the source code and do it by ourselves with Claude/Copliot/ChatGPT?

[smv]

they released Messenger ...a synth by META ....
What an embarrassing situation for Moog.
The problem is that they understood that to make money, they have to release software, cheaper machine and so on, to be competitive with other cheap manufacturers that are selling so much.
Very sad.
Quantity and not quality

[rtcstudio]

Join the FaceBook group “Moog One Owners Group”

[Cat Butler]

How many MoogOnes have been sold?

Total guestimate from a non-employee. Moog serial numbers appear to be sequential starting at 1. People that bought and received 16 voices after discontinuation was announced have reported receiving serial numbers in the 3200-3300 range. Moog stated about mid way through One production that 16 voice units were outselling 8 voice units by about 2:1 so seems like a fair guesstimate that there was somewhere between 5000 and 6000 Ones manufactured. I bought a Subsequent 25 after discontinuation was announced and received a serial number in the 7100 range...so potentially similar sales numbers for what was Moog's most expensive and least expensive hardware synth models.

[rtcstudio]

As far as sales on Moog Ones go, here’s the AI summary on a search:

“ Moog has assembled at least 3,000 Moog One synthesizers. This milestone was reached in September 2020, approximately two years after the synth's initial release, according to Synthtopia. Estimates based on serial numbers suggest the total number of Moog Ones sold could be around 4,100, according to Gearspace.
While Moog has not officially released sales figures, the 3,000th unit milestone and subsequent discussions suggest a substantial number of Moog Ones have been sold, particularly considering its high price point. The 16-voice version seems to be more popular, with an estimated 3,100 units sold compared to 1,000 of the 8-voice version, according to Gearspace”

[Matthias Adloff]

That ain't bad sales figures. At least I can continue guessing that they made no loss from the MoogOne. Though, I admit that no-one can know how much they paid for RMA, since I think that a lot of those units had serious issues.

Anyways, for the software: Yes Moog (my gosh, I don't want to write InMusic...) please charge a few bucks for 2.0. That's okay. Nobody would assume that you introduced bugs intentionally for former releases just to charge later. A great OS 2.0 would make this synth most probably the best synth ever made.

PS: Bought the Muse, too, to support Moog as a brand. It's cool on it's own, but it's nowhere near the One.

[Phileosophos]

And now we can stick a fork in this thread because the v1.8.0 firmware is done! Yay!

[RobG - Moog Music]

Thanks to ALL for your patience and support!

[Iaamusic]

Thanks to ALL for your patience and support!

And thanks for delivering this Moog. As a loyal user of the One since release, I’ve stood by it and although it’s had its quirks it remains the best polysynth I’ve ever used. What would be great going forward, is for Moog to use this forum to set out what an incremental path for firmware upgrades looks like going forward. Many of us have lots of experience ( ), with it and suggestions for its improvement going back to its original design ethos.

Let’s help you Moog.

Thanks

Ian.