Muse issues

[Guest]

Hi
I'm on a waiting list for the Muse but after watching some youtube videos and reading the issues on this forum, I'm starting to get discouraged. I might have to rethink my decision unless someone can convince me otherwise. I don't want a $3,500,00 lemon.
Issues:

• Tuning

• Aftertouch

• Display

• Headphone Volume

• Timing

[Derek Cook]

Hi,

Can you try a Moog Muse somewhere before ordering, or purchase from an outlet with a good returns policy if you are not happy?

And, with respect, I do not think it is for others to convince you to buy, Only you of course can decide on your purchase decisions based on what you read/see.

Having said that, I am happy to tell you of my experience with the Muse so far, as I am sure others will.

Experience may vary, but I have had my Muse for over a month now and I am quite happy with it.

• Tuning - No issues with tuning, and I have only ever performed a quick tun so far.
• Aftertouch - See this thread on Aftertouch for discussion and my own findings where I compared aftertouch on all of my available keyboards
• Display - I have seen no problems with my display but some people are more sensitive to flicker than others. There does appear to be an "undocumented screen saver" where the display goes blank after a period of time, but it comes back if you change patch or press the Select Button. I would prefer it came back on any panel control movement or if you press a key, but not a biggie for me now I know how to get it back.
• Headphone volume - No comment as I have not used it
• Timing - I have only so far done limited syncing to an external source, but all seems good so far.

I would also say that you need to be recognise that there is a risk that forum discourse can give you skewed negative view of a product. People of course naturally come and post the problems and issues they are having, and I am not for an instance suggesting they are not valid. But for every post about a problem, it is not countered by somebody posting to say "hey, I am having no problems with this product!" I.e. how many Muses have Moog sold and what is the percentage of people reporting problems? That is always hard to gauge of course.

I say that as somebody who has been participating in and moderating keyboard forums for the past 25 years. The same is true of motoring forums or similar.

[Guest]

Hi,

Can you try a Moog Muse somewhere before ordering, or purchase from an outlet with a good returns policy if you are not happy?

And, with respect, I do not think it is for others to convince you to buy, Only you of course can decide on your purchase decisions based on what you read/see.

Having said that, I am happy to tell you of my experience with the Muse so far, as I am sure others will.

Experience may vary, but I have had my Muse for over a month now and I am quite happy with it.

• Tuning - No issues with tuning, and I have only ever performed a quick tun so far.
• Aftertouch - See this thread on Aftertouch for discussion and my own findings where I compared aftertouch on all of my available keyboards
• Display - I have seen no problems with my display but some people are more sensitive to flicker than others. There does appear to be an "undocumented screen saver" where the display goes blank after a period of time, but it comes back if you change patch or press the Select Button. I would prefer it came back on any panel control movement or if you press a key, but not a biggie for me now I know how to get it back.
• Headphone volume - No comment as I have not used it
• Timing - I have only so far done limited syncing to an external source, but all seems good so far.

I would also say that you need to be recognise that there is a risk that forum discourse can give you skewed negative view of a product. People of course naturally come and post the problems and issues they are having, and I am not for an instance suggesting they are not valid. But for every post about a problem, it is not countered by somebody posting to say "hey, I am having no problems with this product!" I.e. how many Muses have Moog sold and what is the percentage of people reporting problems? That is always hard to gauge of course.

I say that as somebody who has been participating in and moderating keyboard forums for the past 25 years. The same is true of motoring forums or similar.

Thank you for your comment. Unfortunately there's no music stores close by. You might be one of the lucky ones that hasn't had any issues yet. Hopefully the issues will be addressed and I'll get lucky.

[Derek Cook]

I have the same challenge in no local stores that sell anything of interest.

I guess the question is how many people are lucky versus unlucky?

[Guest]

I have the same challenge in no local stores that sell anything of interest.

I guess the question is how many people are lucky versus unlucky?

I made up my mind and I think the good out weighs the bad. I'm going to get it. I love the tones and I love the looks of it too.

[Kwamensah]

I have the same challenge in no local stores that sell anything of interest.

I guess the question is how many people are lucky versus unlucky?

I made up my mind and I think the good out weighs the bad. I'm going to get it. I love the tones and I love the looks of it too.

I had mine replaced because of a non functional USB port, after the most recent update i would say the following:

Tuning is good, aftertouch is functional but not to my taste, timing was fixed, my headphone jack is fine, not any noisier than the main outs, the display is fine, it does turn off as a screensaver but thats normal, my one gripe is the delay is still buggy in certain situations. It sounds amazing but I can get it to basically crash pretty consistently if I push the settings. (Long feedback, stacking multi tap and diffuse, 16bit instead of 12bit etc).

I have a ticket open for this bug so they can fix it but have had radio silence from Moog, you can't call them and their ticket system is worthless. So if post purchase support is important to you then that's worth considering because it's really bad. They ignore tickets for months, delete tickets, close tickets without any response. F- in the customer service category. Sequential, by comparison is super responsive and helpful.


The muse does sound incredible though. Just maybe use external effects until they fix the diffusion delay bugs.