Worrying Voyager problem... repair job?

[Splashmash]

Hi. I'm concerned about the health of my Voyager and it is just a few days till the end of my warranty(!). I need some advice. Sorry it's a long post but I'd really appreciate any advice.


I have had my Voyager nearly a year and it usually behaves impeccably in the studio.

I had had a problem with it when I took it out to a gig once which is documented here:

http://www.moogmusic.com/forum/viewtopi ... highlight=

In short the Mod wheel modulation amount knob value kept appearing on screen obscuring all other information such as patch name. The problem was probably related to heat/humidity or sound vibrations. I decided to send the Voyager back to Turnkey Services UK whilst still in warranty to look at the issue. The obvious problem here is that the problem is very difficult to reproduce in a non-club environment and I haven't taken it out since.

The written report stated:
"Disassembled and cleaned pots
Cleaned PCB sockets
Soak tested for 30 mins" -- soak test sounds scary!

I hoped for the best and assumed it was fixed.

However, I have barely used it since it came back a few weeks ago and just had this very worrying problem. Could it have been damaged at the repair centre?!?!

Upon scanning through the patches last night I reached patch 55 and it made a very brief click and then the keyboard would make no sound. For several patches after 55 the patchname was now blank or scrambled. Those with a blank patchname would make no sound. From about patch 80 things appeared normal until you played the patch when they sounded very different. Everytime I loaded patch 55 I'd get the same click.

I've reloaded all the presets and so far things seem fine. Could this just be a software glitch I shouldn't worry about or could there be a deeper underlying problem?

I'm worried that it may have been damaged during it's recent repair. It only has a few days warranty left and I fear that if I don't send it off the problem will manifest itself further when it's too late The thing is, the problem's not reproducable so I may just send it away and they won't find anything wrong with it.

Has anyone else suffered this "patch scrambling" problem.


A very worried Voyager owner.

[klausp]

I would send it for a repair. This isn't normal behaviour. I don't know about the rules in your country, but in Denmark there are full garanty (2 years) on a repair. So if the problem returns after the repair, there are still garanty for 2 years.

Nevertheless it sounds to me, that your Voyager are sick!

Sincerely

Klaus

[nicholas d. kent]

Sounds to me like some part of the battery backed memory got scrambled when they worked on it.

I don't want to guess wrong and mess you up though it wouldn't be permanant or void your waranty.

You might want to try reloading your whole soundbank from however you have it stored (if you have it stored). I've seen other brands get their stored memory full of corrupt values and the machine would then have all sorts of problems when you recalled those patches and their now corrupt data.

Also perhaps the operating system went partly corrupt. It probably can be restored by reloading your operating system. I've went through that with other brands. Generally if you can update the operating system then it's also easier for it to get corrupted.

But you are probably best off calling up Turnkey and asking to talk to a real technician. I wouldn't be surprised if they suggest doing some of this and they'd be dealing with it it there is a problem .

[Splashmash]

Hi

Thanks for the replies.

Called Turnkey and they're suggesting changing the whole logic board. ounds drastic but hopefully it'll sort it!

Scary... my Moog's having a heart transplant!