I wrote you an email Tuesday and haven't heard back. I called customer service, but it was towards the end of the day and the recording said they were closed. It's still not working despite more efforts. I'll try calling tomorrow earlier in the day if I have time and the unit on hand (I have work too and that's not always possible).
Here's the email I wrote. If someone else here can chime in with any tips, it would be appreciated. I live in Mexico these days and REALLY don't want to have to deal with shipping the unit back if possible (besides how stupid expensive it is to do such things from here):
Hi Taylor.
I wrote on the forum. I still am not able to update the unit using both Mac with the Elektron C6 software and SysEx Librarian, and on PC with MidiOX. I have tried using both an EMU 1x1 tab midi device (with the newest driver installed for PC) as well as an Elektron Analog Keys.
I have tried all the troubleshooting items listed on the .pdf the moog software download has listed.
I have even tried loading the older OS listed in the downloads section.
Everything works exactly the same every time.
I get past the first step of erasing the firmware, which works as expected. Flashing light, then eventually the three green lights again.
Then I try to individually send the updated file and the light immediately turns red and it stays that way indefinitely (even after several minutes).
If I restart the unit, it goes back to the three green lights.
What else am I supposed to do?