Sub37 not recognized

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El Toxyque
Posts: 4
Joined: Sun Mar 23, 2014 7:40 am
Location: Italy

Sub37 not recognized

Post by El Toxyque » Sat Oct 04, 2014 6:09 am

Hi,
I just bought a sub37, I wanted to do firmware update but my PC doesn't recognize the synth ...
the pc doesn't even loads the driver of the 37.
I don't know why ...
did this happened to someone?
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Control_Voltage
Posts: 119
Joined: Mon Sep 16, 2013 12:59 pm

Re: Sub37 not recognized

Post by Control_Voltage » Tue Oct 07, 2014 4:02 pm

Do you have the synth connected directly to your USB port or are you using a hub???

Please contact me at andy@moogmusic.com or by phone (828)-251-0090 xt 221

Thanks,
Andy Hughes
Tech Support Manager
Moog Music, Inc.
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El Toxyque
Posts: 4
Joined: Sun Mar 23, 2014 7:40 am
Location: Italy

Re: Sub37 not recognized

Post by El Toxyque » Wed Oct 29, 2014 4:57 pm

i resolved by just updating my pc.
Thanks to Andy for his support!

:D
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