Sub 37 spontaneous freezing

Hi all,

We have came across reports of users who have experienced total Sub 37 freezing. If you ever came across (or will come across) a similar problem please let us know about it, and try to describe the actions that have been taken before it happened.

Much appreciated !

Hi,
This has happened to me on 3 different occasions, each time whilst gigging the S37 (happened again just last Saturday). It seems to happen when I simultaneously ride the filter, resonance and multidrive knobs clockwise. It may be possible that my left hand was also tweaking something in the MOD section (i.e. Pitch/Filter/Mod AMT) but in the heat of battle I don’t really remember). At which point the audio cuts out. Haven’t been able to reproduce it at home tho :frowning:

So far, toggling the power to the S37 resolved whatever got locked up. At gigs, the synth was powered up continually for about 4 hours.

for documentation sake here’s the signal path for the S37:
S37 → Strymon El Cap V1 → Iron Ether Nimbus (reverb) → FEA Labs Optifet compressor - Lehle Parallel L mixer → amp.
FWIW, none of the effects were engaged when it locked up this last time.

i experienced 3-5 times total hardware freezes. about 2-3 with the latest firmware. actually i couldn’t reproduce it. i will write when it happends again.

1-2 times it was related to a crash of the vst editor. (plugin instance did not openend anymore)
1-2 times it was related to automation recording. recording the hardware knob/button changes.

We are trying to get to a point where we have a reproducible scenario for this, please keep on reporting any similar issues here.

no freezing anymore so far. but did’t test it as intense as before.