(SP) My machine is broken ? or bug?

Hello.

I updated the firmware of my SP to 1.2.8. Three ‘under the hood’ parameters are not functioning.

First, Filter EG Trigger mode: When I change to single mode, Filter EG’s attack is not working at all. It does not affect sound.

Second, Amp EG Trigger mode: Single mode and multi mode are the same. There is no sound difference between two.

Last, Amp EG Reset: whether it is on or off, the sounds are the same.

This is my first MOOG synth. Before I bought it, I was so excited because MOOG had been considered one of the best synths in the market.

However, my excitement is about to disappear because of its build quality.

Edit) Second and third problems are solved out of blue. I dont know what is going on, but SP is working as it supposed to work.

This is probably a bug, related to firmware.

Your last comment isn’t right or fair… first of all, the build quality of the Sub Phatty is excelent (hardware). No Roland, Korg or Yamaha at this price gets near it’s quality. There’s also another thing… you’ve updated the firmware by yourself, deal with it and accept that you’re acting like a “beta tester” of the firmware, and your purpose is to share these problems you’ve found with everyone.

Having bugs is something expected when you buy something that is recently released… I’ve had a bunch of keyboards flawed just because of software. Wait a few weeks and this will get fixed. Remember that you’ve bought not only a Sub Phatty, but also one of the best customer support in musical instruments.

Cheers!

Dear IgorCristo.

Thanks for your comment. I understand what you are saying because many music-related manufacturers

sell uncompleted products these days, and I bought several of them. I know Moog is not the only company

that sells not-so-perfect-yet products until one year later.

However, I believed MOOG before I purchased. I thought Moog was different.

Lets say you bought a new Mercedes, but something in your car was wrong. You bring your car to the

dealer and ask what is going on to your new car. The dealer says it is your fault because you bought

the new model. And, he also says you might wait until they find out what is wrong to your car.

You thank to the dealer and apologize for your ignorance because you should have expcted new model

is not perfect even if you pay for Mercedes.

I mean MOOG or other companies should test their products before they release the product. Or, put big

warning sign in the box says "THIS PRODUCT IS NOT PERFECT YET. AND DO NOT TRUST WHAT WE SAID IN

NAMM. IT IS GONNA BE BETTER SOON. AND DON’T COMPLAIN. YOU STUPID"

Hi guys. The firmware from the forum is a beta version; it’s a work in progress. These versions should come with a disclaimer, to use at your own risk and please report any bugs you find so that they can be fixed for the official release.

If you’d like to revert to the original production firmware, you can do so at any time. I will look at the code straight away to fix these problems.

Production firmware version 1.0.3 is here: http://www.moogconnect.net/downloads/subphatty/SubPhatty_v145_1_0_3_022713_Release.syx


Also, one thing about EG Reset… it’s not always audible; only with certain envelope settings. What this parameter does is to force the attack stage to begin from zero, rather than the attack beginning from the current sustain level (even if this is not zero). So, you’ll hear the effect of Reset most strongly if your envelope has a long attack, high sustain level and long release. if Reset is off, and you play a series of repeated notes, you won’t hear the full Attack stage of the envelope on subsequent repeated notes, because the envelope level never falls back to zero (due to the long release time). With the same envelope settings and Reset enabled, subsequent notes will have the full Attack stage of the envelope represented, because it evolves from zero to maximum every time the envelope is triggered.

kind regards,

Amos

Thanks Amos.

I know you guys work hard to make better products.

It is working fine now even if all parameters are the same.

Anyway, SP sounds so great. Definitely MOOG is the best synth I have ever used.

Thanks again.