This was my response to an AI generated reply , after waiting 8 days for a response to my support ticket concerning my MUSE.
Please read with a respectful, well intended tone:
I am shocked.
Not just for myself , but for the great many people who are struggling to get these issues resolved with what apparently is nothing more than an AI generated, generic , automated email response front for a company that used to have so much respect for their reputation.
You are losing customers! I , for one , am saddened by it.
3 or 4 years ago , I bought Moog’s Subsequent 37, purely based on the number of peers who spoke so highly of it , as well as the very highly regarded resources reputed at Moog.
At this point, it’s glaringly obvious whoever owns Moog has opted to drastically cut the budget on customer support.
With a legendary name like Moog , you have the WORLD’S attention.
I won’t begin to describe or count the huge number of smart , talented, caring people who you could tap to heal this gaping wound. It’s almost heartbreaking to see how many people, like me , who spent hard earned money on their Moog Instruments ( namely Muse , but i won’t presume that’s the only issue ) , and the growing loud voices who are having these same issues.
There will always be hateful , malcontent people who will never be happy, but when i see these docile , productive, “glass half full “ types trying their best to voice their issues about these things , it’s painful to watch.
I was able to find one of these latter types, who helped me through a full auto tune / calibration, and the specific steps to help make my tuning issue better.
Do better. Hire people …hire people…not just smart people, but people who LOVE this stuff. Passionate. They are out there !
This isn’t a lemonade stand !
It’s MOOG !
I would be ecstatic to work for Moog, and a team of productive types. I’m just one of thousands !
Someone in upper management needs to go watch Field of Dreams.
“If you build it , they will come “.
Moog = Analog = REAL things you can feel , hear , touch .
The difference between standing on the beaches of Hawaii, and staring at a $3 postcard of it.
Sincerely 
John Scalia
St. Paul MN