*cry emoji
Hence opensource! Let us fix it. Or those of us with the prowess!
I feel like we’re screaming into the void. Since Moog is no longer owned by its employees, We’re going to have to start filling out forms and waiting in the proverbial line of “glacial progress”. But I have included this link if anyone wants to submit an InMusic service form and make some noise along with my submission,
https://support.inmusicstore.com/en/support/tickets/new
Who knows, if we go full tilt mode on them maybe they’ll figure out they’ve arguably the greatest modern analog synth that is light years ahead of everything else on their hands and start freeing up some resources for ONE owners. I have to say after having my ONE for about a year and with right at 4000 presets and growing, there is no other synth like this one. It’s so good and so devoid of any mediocrity and cheap parts, that the price tag is WELL worth what you get in return. I think it’s the next CS-80 for this millennium. I love my other synths, but this is still the ONE for me on most days and I keep finding more interesting things to make with it.
If anyone else is making and releasing music with it, let me know please! Post a link to it. Not to plug myself, but I have it all over my record (single is out now and a new one coming soon) - Madrigals for Mongrels “Christian Graffiti”.
Cheers,
BC
Again, everyone needs to go to the Facebook group “Moog One Owners Group”. One of the original Moog One developer team members is talking to us there on a fairly regular basis. The president has talked there.
They have had setbacks from rebuilding in Asheville, NC because of Hurricane Helene. The Moog One is a priority for this year (2025). They are not done with it!
Yep just saw it last night AFTER i posted here. I’m plugged in over there now. Thanks!
Please do keep us updated on the forum. Some of us never want to interact with Facebook, for personal reasons.
Amen! It is extremely galling to me that Moog ignores this forum, yet happily chats with people on Facebook. I don’t get it. It’s like an alternative reality where Compuserve and AOL won and the internet is abandoned.
Same here WRT Facebook.
I do not want to associate in any way, shape, or form with these social networks. Further, when I did try to join that Facebook group, I did all of the due diligence to provide the required information and was summarily and automatically banned from the group because my account was too young.
Why can’t Moog management come to these pages to give us an update on the products we purchased? This is the “official” Moog forum, right?
I am an increasingly disappointed owner of a Moog One 16.
I totally agree with you!! Their behavior is not professional at all. They are just grabbing money from new users with new synths, without caring of customers. And I am a Voyager, Model D 2022 reissue and Moog One 16 voices owner.
I’m sorry, but Moog’s handling of its customer service obligations for this “flagship” synth has been reprehensible.
They’ve been promising updates for years! Nada…
Now we get “trust us, we’re working on it, but we will only respond, in a Facebook group, when we feel like it…” Come on!
At this point, it’s just as likely it’s never going to happen and they are just selling off their stock before they confirm that.
Dr. Robert is spinning in his grave. 
The last Moog One update was 3 years ago. The one before this was two years (2020!) before that. So it is rather save to say, that Moog let all Moog One users down by not delivering updates for this premium synth.
I am very sure, I will never buy a Moog again. So many Moogs I bought never actually got finished in software (MP-201 Multi-Pedal, Taurus 3), although the Moog ex(?) employee Amos promised to do updates, just after the next new Moog is running well. Just promises.
The last Moog that had top software updates was the Moog Voyager. And its firmware was not developed by Moog, but an external german Rudi Linhard, a friend of Bob Moog.
And it seems I have to follow up to my own thread again today after reviewing the news. I’m largely copying/pasting the OP because it’s still 100% relevant. Sadly.
As much as I’m happy to see Moog Music launching the new Messenger product today (and other products of late), I can’t help noticing that we flagship-synthesizer owners of the Moog One are still stuck with a product that needs a firmware update. Can we please get an ETA? A progress update? Confirmation that we will get at least one more update? Anything? Bueller? Bueller? Bueller?
So glad I avoided that mess. When it stumbled out to the market it seemed like a rushed must meet cashflow needs release. Not surprised its still problematic.
I would consider the Moog One End of Life/End of Support and move on.
From Joe Richardson, President of Moog, replying in the Moog One Owners Group, Facebook, around May 8:
“To be clear and certain. Moog One updates are underway. We all wish the efforts were completed and in hand to release. But I’m confirming here, work is well underway and releases coming.”
The One is not at End Of Life.
After 3 years of waiting and no official Moog statement on their webpage or to registered users, I got enough of it and the way they care about loyal customers (Taurus 3, 2x Minimoog Reissues 2016, a sticky and failing rotary switches SubPhatty, …).
I am selling my Moog One 16, top condition, here in the southwest of Germany for 8000 €. Local pickup only! Checking it here first is no problem.
I know how you feel. I’m very close to selling mine. What’s worse, Moog keeps spamming me with “buy our new software” advertising emails. Dr. Robert is rolling over in his grave… 
Why isn’t Joe Richardson here - on the official Moog Music Forum - telling us what the support plan is for the One moving forward?
(Not really a question for you rtcstudio, but more a broader question to Moog management.)
How many MoogOnes have been sold?
I think most owners would happily pay for a stable version 2.0. 2000 owners x 99 USD would raise 198.000 USD. Yeah, I know. But couldn’t that pay the guy who knows how to do it? Or could we please have the source code and do it by ourselves with Claude/Copliot/ChatGPT?
they released Messenger …a synth by META … 
What an embarrassing situation for Moog.
The problem is that they understood that to make money, they have to release software, cheaper machine and so on, to be competitive with other cheap manufacturers that are selling so much.
Very sad.
Quantity and not quality
Join the FaceBook group “Moog One Owners Group”
Total guestimate from a non-employee. Moog serial numbers appear to be sequential starting at 1. People that bought and received 16 voices after discontinuation was announced have reported receiving serial numbers in the 3200-3300 range. Moog stated about mid way through One production that 16 voice units were outselling 8 voice units by about 2:1 so seems like a fair guesstimate that there was somewhere between 5000 and 6000 Ones manufactured. I bought a Subsequent 25 after discontinuation was announced and received a serial number in the 7100 range…so potentially similar sales numbers for what was Moog’s most expensive and least expensive hardware synth models.