New update crash - BACKUP PRESETS WITH "EXPORT" FIRST!

Wow, total bummer. iExplorer did work for me. Latest version. I didn’t understand, sorry, are you using the latest? I went into apps>animoog>documents>presets if I recall correctly.

Bummer that you lost all those presets. A lesson for MOOG: double-check and cross-check before releasing an update. I was lucky to have that app to access the folders inside Animoog on the iPad. How many users would/will not delete Animoog and fresh install and wait for a new update, just to save their presets from oblivion?

I just downloaded iexplorer 3 a couple days ago to backup my stuff from another app, but i only got errors on startup so isent macroplant some crash reports.
That is a bummer if i could have got them out of there. I just figured they were gone once i dloaded the update. In itunes all i saw was the exported presets file. So i did get a few of my created presets out of there.
I tried and tried to get iexplorer working but couldn’t, so i gave up.

Do you mean you were able to see individual preset files in iexplorer? Even after the failed update ? I didn’t think it would have worked but was trying to check to make sure.

Yup. I retrieved all my presets.

I hope Moog is working to fix this. It would be a real bummer to release this update on a Friday and then have the whole thing borked for the weekend. I reinstalled Animoog and it appears to startup OK. I lost the few user patches I had, but I can recreate them - maybe even make them better. It still shows the Richard Devine patches I bought as having not been purchased.

Try the option ‘Restore Purchases’ twice. It worked for me. After that, you should find the presets under the root folder “.”

Any idea how I can get the Helloween Presets? I only had an old backup of my presets and thy where not in. :cry:

Hi Amos,
I got Xcode in the newest version (4.4.1) installed.

I uploaded my crash report here, because this kind of file extention is not allowed here for upload.

I hope this helps you finding the problem.

You should be able to restore your RD Expansion pack by pressing the Restore Purchases button in the Animoog Store.

Please Help!
Just updated my Animoog for (new iPad), and encountered the same problem as others.
Animoog v1.1.0 then crash… I performed a complete iPad reboot before trying to open the updated app for the first time also.

So this is what I did (dumb me)… I backed up the iPad to iCloud then deleted the Animoog app. I figured I could re-install Animoog and it would work fine. (I thought the problem was that I updated several apps at once - Animoog being one of them and this is what caused it to crash)

So when I went to the app store to re-install my Animoog app for the iPad, it’s showing a price of $29. :frowning:
The iPhone Animoog app can be installed for free but I initially purchased the iPad version of the app!
Is there a difference between the two???

Upset & without Animoog!

PS - I’m not concerned about losing any edited presets

Aug. 12th Update
back in business! I purchased BOTH iPad and iPhone versions for .99 intro price on two separate accounts, When I deleted Animoog from my ipad and tried to re-install it, I was using the account that used to purchase the iphone version of animoog. Once I switched apple id & passwords to the other account, I was able to successfully re-install the ipad app with no more crashes.

hello underwood
Halloween presets for ya!

http://www.sendspace.com/file/dgufhz

Cheers

Thanks!! :smiley:

I gather that the folks at Moog are working on a fix – hurrah!

But while you guys are in the code – I’d appreciate some clarity on how we’re supposed to import presets into Animoog? On my computer, can I put all of my own presets into folders with my own names and then zip it up and upload the zip file via iTunes? Or, to summarize:

  • how do I add my own category folders to the presets?
  • if I make a nice pad preset, is there a way I can add it to the already-existing Pads folder on the Animoog?

Thanks!

Craig

Animoog 1.1.0 crashes here also.

Original iPad running latest iOS, no jailbrake.

Re-installing app solves problem, but looses all previously saved data.

Sorry if not too helpful, but here was my route:

I deleted animoog first, then from the app store did a re-download and update. Worked fine. Using an iPad 3, current iOS.

I did not, however, have any presets to move first, as I am a new user and didnt make any yet or buy any. So perhaps this experience is not typical.

Used a small midi controller (m audio O2 ) and it works great. Really Interesting to control the orbit with physical knobs while controlling other parameters with the touch screen. Truly the best of both worlds. Now to integrate my LP into the mix.

I’m sure Amos will have things sorted out very soon. The CC mapping is simplicity itself. Great fun.

Best, jgirv

I was able to get back my presents (and also the Halloween stuff). I am so happy. Hopefully this will help someone else also (I have a PC, not a Mac - but should be similar enough). This assumes you have used Animoog’s Setup/Export Presents function at some point in the past.

Connect iDevice to computer. Open iTunes. Click on Devices on the left-hand side menu. Click on Apps in top menu. Scroll to the bottom of your screen. There starts a “File Sharing” section. Under Apps is Animoog. Click on it. With any luck you will see “ExportedPresents-date-.zip” file.

Although this is the backup, you can not use it restore directly. (WTF?!)

So here’s the trick you need to know:
Copy it to your computer so you can upzip the individual files.
You should see your old friends that you created. If you had the Halloween stuff you’ll also see Boo, Cobwebs, etc. It’s these individual files that get restored, not the entire zip backup.

Here’s how.
Go back to iTunes, and the Animoog Documents. Click the Add button and navigate to where ever you unzipped the individual files. Get them all in iTunes.

Now go back to your iDevice and open the Animoog app. Click on Setup, then Import Presents.
It puts them in that stupid “.” directory, not the User directory. (Again, WTF?!)

Honestly, whoever thought this was a good idea, you are just flat out mistaken. This is not user friendly, not intuitively obvious, it’s just a big hassle. Come on, life is hard enough, isn’t it?

In summary then, the Animoog app needs to see individual files in the iTunes Animoog Documents File Sharing section.

Okay, enough reading. You may now go back to enjoying your noise making endeavours.

I am only through the “E’s,” but when they assigned the old presets to the different categories, they seem to have forgot “ChatterBox.” So for those that are able to restore from some backup, be sure to keep that one. There is no duplicate in the various categories. Stay tuned in case I find more.

Forget about that last message. ChatterBox is there, under EFX. Excuse me, but unless I am going crazy (it is a possibility), preset names are just apearing and disappearing at random. Really try it, just keep pressing one category, then another, then another, then go back to ones you have already done. Are you sure you are getting consistent results? I am not so sure.

Like i mentioned in the bug thread, i’m having the same disappearing preset problem.

Full preset management coming in future; apologies for the extra work required until then.

A v1.1.1 update is already submitted to Apple and is waiting for review. This will resolve the crashing on update from previous version.

SO, if you upated to v1.1.0 and you have custom presets that you don’t want to lose,

  1. as soon as v1.1.1 is approved, you can update and it will fix the problem, no other steps required and no lost presets
  2. you can use the iFunBox software to go into your iPad’s file structure and ‘rescue’ your presets right now. This also lets you create new Category folders and move your presets between folders easily.

All the best, and again my apologies for the inconvenience…

Amos

What is this iFunBox? When I go to the App store, and do a search for that, all I get is iFunSex!
I am sure it is very fun, but that doesn’t help with creating categories!