Recently, upon powering up my voyager after a few weeks of no usage, the unit is not working well…
Everything still works, ie. it powers on, lights and knobs are working, and movement reflected on the LCD.
Its only the LFO rate lights keep flashing, even when there is no midi signal.
When midi signal is provided, only strange warbling sound is heard.
Is there a way to reset everything, besides the factory reset?
Anyone encounters such problem? I have sent an email to Moog as well, perhaps I have to send the unit back for repair…
The LFO light flashes at the timing of the LFO. All the time. It has nothing to do with MIDI. The MIDI light flashes with a MIDI signal. If all you get is a weird warble. go into the menu and set the MIDI transpose +24 and see what happens.
(It all sounds normal to me.)
Thanks for your advice. I tried your suggestions but to no avail.
I’m still getting weird noise like distorted sounds from all the patches.
When I did an INIT patch, I can’t seem to get a smooth waveform sound from any of the oscillators. Even when switching octaves, I’m still getting noise.
I have the same problem. Just booted it for the first time this week, and every single patch has the LFO running through it…very strange behaviour indeed!!! The amount knob just does nothing!
I’ve reset the patches etc but it hasn’t made a difference.
Anyone else had this problem or can help in any way???
I am having exactly the same problems with my Voyager XL!
Not so sure Filter ADSR is working either.
Very frustrating
Tried reloading sysex 3.5.
The mod wheel and rate amount knobs do nothing either???
The mod wheel works when patched through a cable.
Actually pleased Im not the only one having these problems!
Andy from Moog Tech Support here. As per a recent letter sent to all registered Voyager owners, we are aware of possible issues with certain Voyagers:
To Registered Owners of the Minimoog Voyager:
Thank you for being a Moog customer and owning our finest hand-built analog synthesizer, the Minimoog Voyager. Moog Music has a reputation for making world class instruments and we expect them to give you a lifetime of musical pleasure. Whenever this experience is compromised, we must take steps to rectify the issue as soon as it is known to us.
It has come to our attention that an isolated number of Minimoog Voyager Analog Boards built between mid-2010 and January 2013 may have been populated with faulty IC’s. The intermittent nature of these faulty IC’s was not captured during our Total Quality Control program at the factory. Please know that the potentially faulty IC’s were replaced in Minimoog Voyager production beginning January 2013, as such we are confident in the reliability of the product we are shipping today.
If you are the original owner of a registered Minimoog Voyager (any model) purchased between mid-2010 and January 2013, and experience any of the following issues, please contact Moog service (andy@moogmusic.com or 828-251-0090 x221) or your international service center [insert link to international service center page on the website here] and we will service your Minimoog Voyager as soon as possible:
• All Oscillators are subsonic or inaudible
• An oscillator no longer works
• One or both filter channels no longer works
• Envelopes trigger incorrectly
• Switches no longer trigger audible sonic changes
• Mod buss no longer functional
• Source/Destination assignment no longer functional
• Loss of pitch control
• Failure to trigger via keyboard or MIDI
• LFO will no longer sync to keyboard or MIDI
• Oscillator Waveshaping section no longer works
Thank you for your continued support of Moog Music.
Sincerely,
Michael Adams
President Moog Music Inc.
If you have any of these issues, or other issues at all with your Moog gear, please contact me directly: andy@moogmusic.com
828-251-0090 xt 221 OR xt 217 OR xt204
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
I had the same problem and mine is an OS Voyager. Moog did not want to know, I had the Board replaced in a Moog approved service centre. Very expensive. I will keep the synthesizer but I am gutted with the makers build. I have a VX 351 and a pedal but that’s my lot Moog wise.
I have a problem with Gating. The keyboard does trigger the sound but it never stops. Took 6 weeks to get service to respond although they did initially respond via email after 1 week but just stopped communication.
Finally got through and they suggested replacing the Digital board at over $300. This did fix part of the issue as I had a dull screen and it finally stopped making sound altogether. Sounds like my Analog board might be bad too. Oh Joy!
very much looks like this is what just happened to my White Voyager XL and it cost me over $1600 Canadian
[650+ cdn UPS to ship back to asheville and 700+ US to repair and ship back ]
behaviour occurred while paging through the Master menu and doing a Factory Reset and Restore Factory Sounds but after reading this I think that timing must be coincidental and everything just failed as per this list
Was it digital or analog board failure? What a disaster, they used faulty parts then we get to pay for the defect, so much for lovingly hand made mumbo Jumbo
MOOG told me they were not 100% sure why it failed. I know it looked vanilla clean inside to my untrained eyes with nothing obviously screwed up when I checked before sending it back to them
they replaced both boards and a bunch of ribbon cables and said they had never seen anything like it before:
“I replaced the right front panel PCB, as well as the digital board, and several ribbon cables. I’m only charging dealer cost for these parts, to try to keep the price down some. Once we got the operating system working again, I noticed that the Analog board was also having some issues, but your Voyager was in the range for a free replacement analog board, so I replaced it and finally tuned the unit.”
just want to apologize to dasystem for what I wrote on p.1…
MoogMusic do need your reply as well to continue to perform…
feel bad about that…
to much boose that day…
Hi!
Today I turned on my Voyager, and OMG, there’s no sound from main out or headphones out, and no reaction on LFO knob.
Here’s the video: https://www.youtube.com/watch?v=2nRzz3hljGM
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