All I want to do is start a repair for sticky mod/pitch wheels on Sub37. But thanks to INMUsic it’s literally impossible to get this done. It’s one automated support to another to another. Can I please just talk to someone like the old loved Moog. Not this Moog. Just a rant. I hate this conglomeration mess.
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… I’m based in the UK and had a few issues with a Sub 25, but managed to get in touch with a chap who worked for Moog via InMusic customer support.
… the email I used was:
customerexperienceteam@inmusicbrands.com
and I dealt with the Service Administrator for Moog Music.
Hope this helps 
Hi all
Just to let you know that I fully agree with comments made here.
For a few months now I have been trying get technical assistance from the Moog service support team. Their responses take a long time to receive and in many cases miss the target and offer a satisfactory resolution.
So far I have resolved most the issues myself without any technical feedback from the support team. ( I suppose it has been a good learning curve for me to find out myself) Nonetheless a disappointing experience which in my opinion needs to improve if they want to maintain sales on this legacy equipment going forward.
Therefore I think MOOG needs to consider a better support service than it currently has in place . The AI BOT is irritating to say the least.
I have requested support via a TEAMS or ZOOM call but have also been advised by support team that they are unable to to do so at this time. So far I have been requested to provide send a video of technical problems which is no straightforward.
Anyway I thought I would just add my comments for all to consider.
Many thanks