Delay Bug

Just submitted a new ticket to Moog describing my issue:

So while most of my issues with the synth were resolved with the most recent update, one issue still persists. The delay bugging out. The issue is as follows: I will be playing custom patch in patch bank 15 that has user made patches, (this doesn’t occur in the factory presets to my knowledge), and the delay will engage in an extended feedback loop that resembles the default settings of the delay, regardless of what it is set to on the patch.

So imagine I have a pad with a long diffusion delay to emulate reverb, which will play normally for some time, the next key press sounds like a regular tape echo, with about a minute of feedback on it, on top of the diffusion effect that’s releasing in the background. Turning off the delay does not fix this problem either once it’s started. Nor does switching to other patches. It’ll turn off when I switch back and forth, but the next key press will start it up again. Even with delay turned off. The only thing that fixes it is a system reboot. And when the delay bugs out, it only plays that sound in the right channel, not both.

1.30 did not fix this problem for me unfortunately.

So is there any way to fix it or is this the only way?

Well the way to fix it is for them to patch it in the software. But given the current software release schedule I’m not hopeful. But ya, currently the only way to make it go away is to reboot, which is extra annoying because it takes a full minute to boot. And then after it’s happened once, the likelihood of it occurring again within a short period of time increases. So then it’ll happen 5 or 6 times, I’ll get frustrated, and then turn the synth off and put the cover back on.

Pretty close to returning it at this point.

Ok, so what I’ve discovered is that the bug is related to the time mode. If it’s set to crossfade (it’s default) then the bug occurs. It does not in pitch shift mode. I’ve reported the bug and hopefully they fix it in an update