Attempt to Export Presets to USB causes Moog One to Restart

The Moog Forum Moog One
1

My new Moog One v. 1.5 seems to have been working fine, but today I tried exporting for the first time. When I export “All Data” it works fine. When I try to export “Presets” this causes the unit to soft-reboot without completing the export. After the aborted export of presets, there are about a dozen presets on the USB, when there should be several hundred. USB has plenty of room, that is not the issue. I tried reformatting the USB drive and that didn’t help, either.

I thought I’d post to the forum before contacting Moog service to see whether anyone else has run into this problem and/or is aware of a workaround?

2

Try exporting the presets in chunks (i.e select a subset at a time). I had to start doing this when I amassed over 1000 presets.

3

Thanks for the suggestion, will do!

4

Connect the USB Drive Before Starting the Export: Ensure the USB drive is connected to the Moog One before initiating the export process.

Avoid Interrupting the Export: Do not disconnect the USB drive or perform any other actions that might interrupt the export process until it completes successfully.

Verify Exported Presets: Once the export is complete, check the USB drive to ensure all the expected presets have been exported correctly.