Search found 119 matches
- Wed Apr 06, 2016 4:45 pm
- Forum: Moog Semi-Modular Analog Synthesizers
- Topic: Patchbay Socket Damaged
- Replies: 3
- Views: 2453
Re: Patchbay Socket Damaged
Hi everyone, Andy Hughes from Moog Tech Support here!!! We will be happy to help get this rectified for you quickly. The jack sounds like it was only partially soldered to the circuit board, and this flaw may have slipped past our testing folks. Sometimes the jacks still work when they are touching ...
- Wed Apr 06, 2016 4:38 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 Chromatic Scales for all 3 octaves
- Replies: 18
- Views: 7337
Re: Sub 37 Chromatic Scales for all 3 octaves
Hi Everyone, Andy Hughes from Moog Tech Support here!! We can assist with getting this resolved, please contact us directly by phone or email, and we will be happy to help you get run a few tests and get set up for a repair. Here is the contact information for the technicians at Moog who can help: N...
- Mon Apr 04, 2016 1:55 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: D key stops working(new sub 37)
- Replies: 1
- Views: 1289
Re: D key stops working(new sub 37)
Hi there, Andy Hughes from Moog Tech Support here!!! I am sorry to hear about the issue with your Sub 37, the best way to get assistance with an issue like this is to either go to our website and register your product(which activates your warranty) and then request an RMA(repair authorization) by cl...
- Wed Mar 23, 2016 2:56 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 volume & Sustain knob ISSUE
- Replies: 4
- Views: 2362
Re: Sub 37 volume & Sustain knob ISSUE
Hi there! Andy from Moog Tech Support here! If you email me or one of my assistants we can provide some file and instructions for recalibrating the potentiometers. This may solve the problem. If it does not, then there may be an issue with the pots themselves and we will need to repair this for you....
- Tue Mar 15, 2016 9:41 am
- Forum: Moog Music General Topics Forum
- Topic: Moog Support? Does it exist?
- Replies: 10
- Views: 5062
Re: Moog Support? Does it exist?
Hi Everyone, Andy from Moog Tech Support here! My apologies, there have been a confluence of two problems that have resulted in some "dropped balls" over the past few weeks. The first was that I was beset by a terrible case of the flu last week and was completely out of commission for quit...
- Fri Feb 26, 2016 4:16 pm
- Forum: 500 Series
- Topic: Issues wAutomation or delay's parameter in Logic pro 10.2.1
- Replies: 2
- Views: 14894
Re: Issues wAutomation or delay's parameter in Logic pro 10.
Hi Chuchi, Andy from Moog Tech Support here. If you would please contact my assistant Nathan below, he is proficient with Logic and implementing the plug ins, so he can very likely assist you in solving this issue: Nate Marino natemarino@moogmusic.com 828-251-0090 xt. 204 Thanks, Andy Hughes Service...
- Tue Feb 02, 2016 5:22 pm
- Forum: Moog Semi-Modular Analog Synthesizers
- Topic: Mother 32 not tracking well with Little Phatty
- Replies: 5
- Views: 10995
Re: Mother 32 not tracking well with Little Phatty
Hi Guys, Andy from Moog Tech Support here. My apologies if you were unable to reach us, we strive to be available to assist with these issues, and I am very sorry your communications fell through the cracks. For future reference you can reach Tech Support at the following emails and phone extensions...
- Tue Feb 02, 2016 5:20 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub Phatty Problems. [Solved]
- Replies: 3
- Views: 2103
Re: Sub Phatty Problems. [Solved]
Hi Guys, Andy from Moog Tech Support here. My apologies if you were unable to reach us, we strive to be available to assist with these issues, and I am very sorry your communications fell through the cracks. For future reference you can reach Tech Support at the following emails and phone extensions...
- Mon Jan 18, 2016 5:45 pm
- Forum: Little Phatty & Slim Phatty Forum
- Topic: shout out to andy at moogmusic
- Replies: 13
- Views: 8507
Re: shout out to andy at moogmusic
Sihaz,
I am having the same problem with my messages here getting stuck in the outbox as well. Can you give me a keyword or phrase that you used in the email(last name, or something) so I can find you in my main @moogmusic email?
Thanks,
Andy Hughes
I am having the same problem with my messages here getting stuck in the outbox as well. Can you give me a keyword or phrase that you used in the email(last name, or something) so I can find you in my main @moogmusic email?
Thanks,
Andy Hughes
- Fri Jan 08, 2016 11:05 am
- Forum: Little Phatty & Slim Phatty Forum
- Topic: shout out to andy at moogmusic
- Replies: 13
- Views: 8507
Re: shout out to andy at moogmusic
Hi Shihaz,
My apologies, I was away on vacation for a couple of weeks and have been trying to get caught up on my back log of correspondence.
I will send you an email today.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
My apologies, I was away on vacation for a couple of weeks and have been trying to get caught up on my back log of correspondence.
I will send you an email today.
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
- Thu Dec 17, 2015 1:17 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: sub 37 wobbly pots
- Replies: 16
- Views: 10336
Re: sub 37 wobbly pots
Sihaz, Andy from Moog Tech Support here...there was some issue with your domain being rejected by my mail server. I found your emails, and sent you a reply and reference to an Authorized Service Center near you! My apologies for the communication breakdown. Thanks, Andy Hughes Service Department Man...
- Thu Dec 03, 2015 3:10 pm
- Forum: Moog Semi-Modular Analog Synthesizers
- Topic: HELP mother 32 fuse?
- Replies: 1
- Views: 2326
Re: HELP mother 32 fuse?
Hi there, Andy from Moog Tech Support here! Unfortunately, it does sound like the Mother has been damaged by this accidental use of the wrong power, and the USA power supply is also probably destroyed. Please contact us directly for assistance with this issue, we will be happy to help you get it sor...
- Tue Nov 17, 2015 12:30 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Sub 37 Tribute Edition with plastic end caps?
- Replies: 10
- Views: 4148
Re: Sub 37 Tribute Edition with plastic end caps?
Dr. Justice, Andy from Moog Tech Support here, I have tracked down our original email correspondence about this and I will contact you directly via email about how to resolve this. Clearly, this is an oversight on the part of our distributor, and it appears that some previous owner was less than hon...
- Fri Nov 13, 2015 12:41 pm
- Forum: Minimoog Forum
- Topic: How to fix a key on a Voyager (OS)
- Replies: 6
- Views: 4292
Re: How to fix a key on a Voyager (OS)
Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt....
- Fri Nov 06, 2015 12:26 pm
- Forum: Subsequent 37 & Subsequent 25
- Topic: Brand new Sub 37, notes won't stop playing
- Replies: 4
- Views: 2159
Re: Brand new Sub 37, notes won't stop playing
Hi there, Andy from Moog Tech Support here! Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out. Andy Hughes, Service Manager andy@moogmusic.com 828-251-0090 xt 221 Nate Marino natemarino@moogmusic.com xt. 204 Taylor Mott taylor@moogmusic.com xt....