Page 1 of 1
Purchasing Moog products in the UK
Posted: Fri May 28, 2004 5:26 am
by corkyburger
Hi there, I'm going to purchase a minimoog voyager later in the year and will probably go for the anniversary edition. Will all references to Moog be removed as on my etherwave theremin?
Surely this would mean removing the 50th anniversary badge too?
Anyone in the uk purchased a minimoog voyager annivewrsary?
Corky B
Posted: Fri May 28, 2004 9:21 am
by mee3d
All references to moog are removed by Turnkey, the UK distributor.
This includes the nameplate on the timber above the keyboard and the moog logo on the back of the control panel . . . the component boards inside also have moog removed and the unit is shipped with an OS version which just says "Voyager" when you power-up, upgrading to the latest OS fixes this to say "MOOG Voyager".
With regards the Anniversary edition, I had a play with one when we interviewed Bob Moog for
www.rlmusic.co.uk (the only one in the UK at the time). It has the 50th embossed logo removed also.
Your only options if you want a proper moog branded Voyager is to either buy direct from the States and I would only suggest buying from moog themselves so that if you do have a problem with it (there have been some problems) you do not have to go through a dealership etc.
Try to pick one up from eBay that has already been shipped Or buy from a dealer like RLMusic who will ship one in for you and offer future servicing etc.
Mal
Posted: Fri May 28, 2004 11:08 am
by monads
I would go through a US distributor or RL Music if you don't want it defaced (does moog even sell them directly?)
If you purchase from a US distributor it shouldn't really matter if you have a problem or not. You just call Moog up with your information, serial #, etc. and they'll be happy to help. It's not like you can just exchange it for a new one

Unless seriously related manufacturing defects.
Posted: Fri May 28, 2004 11:17 am
by mee3d
monads
That's not strictly true regarding purchasing from a US distributor and not having a problem with dealing with moog when it goes wrong . . . some people had problems trying to get their "Guitar Center" bought Voyagers serviced at moog once the dealership had fallen through.
If I was buying from within the US then I wouldn't worry about it but all I am saying is if you are buying from the UK it's better to go through moog themselves (which you can as that's how I bought my signature Voyager) or go through a UK dealer who will also honour the servicing.
Mal
minimoog in the UK
Posted: Fri May 28, 2004 11:45 am
by corkyburger
thanks for your advice on this.
How does the price differ if I buy direct from Moog as opposed to buying from Turnkey in the UK?
Does anyone have the Turnkey Minimoog? I just feel that I have always wanted a Moog and its been a long time coming, I want the real deal!!!
Thanks
CB
Purchasing Moog products in the UK
Posted: Fri May 28, 2004 12:25 pm
by ELPNeil
Hi there
I agree with Mee3d and get one from the USA.
I have dealt with Turnkey in the past over a Voyager and ended up buying from the states with no problems at all.
If you phone Turnkey half the time the staff do not seem interested and to get through to the service department, well that's another matter!
Yes, Turnkey have dropped the price tag a little and I think this is to become more competitive but then the choice is your's. As far as warranty goe's it's a gamble and I would have to pay for any work done here.
But Hey!! it's a Moog - they don't go wrong.
Neil
Posted: Fri May 28, 2004 1:12 pm
by mee3d
At the time when the Signature Edition cost £3500 at Turnkeys, I paid, including impoty duty and shipping £2400 direct from moog. Now that the cost in the UK has been reduced there may not be much of a difference but the key thing is that it will ship in a cardboard box with moogmusic emblazed accross it.
Regarding moogs going wrong . . . well I wouldn't be as bold as Neil, I know several people who have experienced faults with their brand new Voyagers (Not me I have to say), what I would say is that it's a moog and not some rare, hard to fix item. There are techies in the UK that know how to fix and tune them so I would buy direct from moog, and if she does go down, send her off to a UK service centre.
Mal
Posted: Fri May 28, 2004 2:21 pm
by monads
mee3d wrote:some people had problems trying to get their "Guitar Center" bought Voyagers serviced at moog once the dealership had fallen through.
I could see that happening. But guitar center is out of the mix now (unless he happens to find a discounted one still available at which case I would jump on because it could be cheaper to have it just serviced). If your worried about the same thing happening to another distributor...well it could happen to anyone. And then again moog isn't going to be around forever either.
So like you said, better to locate a service centre or local technician if she goes down.