Hi, is there anyone out there luckier than me with Moog support? I have two tickets opened since days and they just keep closing w/out any reply. Is this the kind of support a customer should expect from Moog ? Because I'm still in time to send back my Moog Grandmother (which I love) but if the support is what I'm experiencing I do not want to deal with Moog anymore.
Thank you
F
Moog Support tickets
Re: Moog Support tickets
I recently opened a support ticket and had an excellent experience. All it took on my part was a little understanding that they needed time to review and exchange emails. But they solved my problem and I was very satisfied with the communications.
Moog One 16, OB-X8, Prophet 10 Rev4, Osmose, Trigon 6 D, OB-6 D, Kawai VPC-1, Rhodes Mk8 FX, Steinway D, Mac-based Protools w/Carbon.
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Re: Moog Support tickets
What is it that you need help with ?
Re: Moog Support tickets
My Moog One had gone silent. They walked me through some diagnostic steps, which led to the discovery that an expression pedal had come unplugged. They helped solve the problem and I did not have to send the unit in.
Moog One 16, OB-X8, Prophet 10 Rev4, Osmose, Trigon 6 D, OB-6 D, Kawai VPC-1, Rhodes Mk8 FX, Steinway D, Mac-based Protools w/Carbon.