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Moog Extended Warranty
Posted: Thu May 07, 2020 5:09 pm
by jonspace
Has anyone been successful at getting support with the Moog extended warranty? I purchased an extended warranty from Moog and I've been having issues since November 2019. Moog doesn't really respond and I feel like I got gipped buying the warranty. I have a Subsequent 37 with faulty keys and a faulty brain (does not sync and has tempo drift). Since Moog doesn't really support their own warranty, I was thinking I could get a refund, sell the instrument and re-buy it from Sweetwater who offers a 2-year warranty. Sweetwater responds within 24 hours versus Moog's 6+ months response time.
Re: Moog Extended Warranty
Posted: Sat May 09, 2020 12:45 am
by alainhubert
Sorry to hear about your troubles. But since this COVID-19 craziness, I guess Moog Music might perhaps be closed temporarily, because it's not an essential service?
Re: Moog Extended Warranty
Posted: Tue May 12, 2020 6:20 pm
by jonspace
I love Moog stuff - so to me it's essential!
jk jk
Re: Moog Extended Warranty
Posted: Tue Jul 14, 2020 2:05 am
by samcuran
Hi, One of my friend has same issue later they responded to him. so don't worry. Moog will definitely respond to you. Due to pandemic, there will be some sort of issues. I need one clarity about lifetime warranty?