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Minimoog shipment from outside US for repair
Posted: Tue Mar 06, 2018 12:22 pm
by x5pc
Hello, does anybody had experiences with shipment from outside US in order to repair an instrument? My problem is related to customs duties I don't want to pay (since I have already bought my minimoog..!). Many thanks in advance
Re: Minimoog shipment from outside US for repair
Posted: Tue Mar 06, 2018 2:37 pm
by thealien666
I would strongly suggest contacting Moog Music service department and directly ask them about it.
Adam Pryor
adam@moogmusic.com
(828) 251-0090 Ext. 246
Harrison Street
harrison@moogmusic.com
Ext. 221
Noah Jolly
noah@moogmusic.com
Ext. 204
Taylor Mott
Service Manager
taylor@moogmusic.com
Ext. 217
Re: Minimoog shipment from outside US for repair
Posted: Mon Mar 19, 2018 4:26 pm
by Kirneh Ness
I am having a similar problem. I have the reissue of the EHX 16 second digital delay, and shortly after its release, EHX offered a mod that removed an annoying count-in before recording. I wrote them and found out that they still did this for $35! So I sent the pedal from EU to New York, and now it has come back, but stopped at customs. They treat it as a purchase and want receipts for the purchase so they can compute customs. I am now trying to convince them that I own the pedal, and it is not a purchase but a repair.
But it is probably a lost battle. They will at least claim customs of postage, repair costs + VAT, and a huge fixed "processing costs". Damn, I support free trade.