Moog Music Forum

https://www.youtube.com/watch?v=oTt7OKiMOYc

Any fix for this issue? is it a hardware or software error?

Thanks

known issue, see other thread for moog svc contact info
viewtopic.php?f=21&t=25922&p=157638#p157638

let us know how it goes

Really crappy that the quality control isn't better.. They aren't willing to send the replacement part to Sweden it seems. I've dealt with numerous US synth and eurorack makers they've always been very willing to help and they've always sent parts for free when i've had something breaking, or i've sent in my things and they fixed it for free, they haven't even cared if warranty is no longer valid..

I bought my Sub37 over a year ago so i have no warranty i guess.

Edit: ok, so it seems that it is possible to have the board replacement sent. Good

Hey there,

Our apologies for any confusion or frustration on this matter. We can certainly send you a replacement board to correct the filter cutoff issue. Please reach out to Adam with Moog Music tech support to get things rolling. His contact info is posted below.

Adam Pryor - Tech Support
E: adam@moogmusic.com
P: (828) 251-0090 ext. 246

Thank you

Thanks, i've been in contact with him, i just need to fill in the RMA it seems.