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Problems after update 3.21.690

Posted: Wed Apr 12, 2017 4:02 am
by Siete7
Yesterday trying to update my Little Phatty Stage II to v3.21.690 I've got an error (Send Firmware Sx Code error 3), but finally the update was done
Now the bad part after the update:
-the pitch wheel doesn't work "down", and in "Up" position it has a very big range. Another strange thing is when you select a preset and play the keyboard the note is not in his tone, but if you use the pitch then it comes back to the right tone.
-The presets with mod/lfo/pitch don't make the typical vibrato sound, it's a very slow rate (sounds like a pitch down though, like it is set to its minimum rate value with maximum amount ). The Modulation knob is not working ok with lfo rate, it has a weird response, has not a sequential behaviour
-I've made a factory Reset but then the sounds are very strange with very strange names with symbols and so, these are not suppose to be the factory presets

I don't know what to do

Re: Problems after update 3.21.690

Posted: Wed Apr 12, 2017 10:49 am
by bichuelo
Have you tried doing a full calibration?

Re: Problems after update 3.21.690

Posted: Wed Apr 12, 2017 3:14 pm
by Siete7
bichuelo wrote:Have you tried doing a full calibration?
Yes, pitch wheel seems to work better, but not the Mod wheel. LFO control is totally crazy, it plays at extremely low rate, Modulation knob has random values when using it :(
It's frustrating
Thanks

Re: Problems after update 3.21.690

Posted: Tue Apr 18, 2017 7:01 am
by Roger Paolo
is your modulation source set to 'internal' ?

Re: Problems after update 3.21.690

Posted: Tue Apr 18, 2017 7:20 am
by stiiiiiiive
Roger Paolo wrote:is your modulation source set to 'internal' ?
Not sure what you're asking...
Tempo source ?

Re: Problems after update 3.21.690

Posted: Wed Apr 19, 2017 10:16 am
by Siete7
Roger Paolo wrote:is your modulation source set to 'internal' ?
LFO Sync
Clock Source: Internal

Re: Problems after update 3.21.690

Posted: Wed Apr 26, 2017 12:55 pm
by Siete7
No one can help me? It's really frustrating :( I've emailed Moog service, a guy told me to do a factory reset (I've done it before I contacted him), sent a couple of mails to him with no more replies.
I can't use it, I can't sell it

Re: Problems after update 3.21.690

Posted: Tue Jun 13, 2017 6:12 am
by stiiiiiiive
Sorry to come back so late.

I hope MoogMusic service solved that, and if not: are you sure the LFO rate knob is not acting in tap tempo mode? Are you sure no MIDI is interfering with the clock?