My Customer Service Experience with Moog
Posted: Tue Apr 04, 2006 10:36 pm
For those of you out there who are new to Moog Music and its products, i got to tell you guys that I don' t think that there are too many other companies like this one.
I have been fascinated with Moog products ever since i was a young boy. My oldest memories were my father getting airplane sounds out of te MicroMoog that i now take great care of.
I have been dreaming of owning more Moog products and I finally was able to get to the point where i could purchase a voyager.
On another thread I posted about how it came out of the box with a chip.
Since then they have totally made me realize exactly why their products are so special.
Most people love a brand name like Fender. They might get a licence plate made or a leather jacket that they wear around. They Might own 100 Fender Guitars.
Very few of them got to talk with Leo Fender.
I never had the fortune to engage in a conversation with him to let him know how grateful that i am that I had the opportunity to own his products. I got a tiny email from him telling me that the 88 key polyphonic synth with the modular capabillities "wasnt the direction that he wanted to go" hahahah!
I wrote an album for him that I didn't ever get to send him because I didn't find out that he was ill for a long time. Id still love to send that dedication to him to his family.
WHat makes this company so special is that i have had people from all levels of management contact me since I recieved a damaged product to make sure that I was happy. I am sure that if Bob Moog was alive he probably woudl have contacted me to see that I was satisfied with the handling of my special case.
I want to extend a personal thank you to the people at Moog for being patient with me.
EricK
I have been fascinated with Moog products ever since i was a young boy. My oldest memories were my father getting airplane sounds out of te MicroMoog that i now take great care of.
I have been dreaming of owning more Moog products and I finally was able to get to the point where i could purchase a voyager.
On another thread I posted about how it came out of the box with a chip.
Since then they have totally made me realize exactly why their products are so special.
Most people love a brand name like Fender. They might get a licence plate made or a leather jacket that they wear around. They Might own 100 Fender Guitars.
Very few of them got to talk with Leo Fender.
I never had the fortune to engage in a conversation with him to let him know how grateful that i am that I had the opportunity to own his products. I got a tiny email from him telling me that the 88 key polyphonic synth with the modular capabillities "wasnt the direction that he wanted to go" hahahah!
I wrote an album for him that I didn't ever get to send him because I didn't find out that he was ill for a long time. Id still love to send that dedication to him to his family.
WHat makes this company so special is that i have had people from all levels of management contact me since I recieved a damaged product to make sure that I was happy. I am sure that if Bob Moog was alive he probably woudl have contacted me to see that I was satisfied with the handling of my special case.
I want to extend a personal thank you to the people at Moog for being patient with me.
EricK