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Brand new Sub 37, notes won't stop playing
Posted: Mon Nov 02, 2015 9:10 pm
by alexfsu
I will start messing around with an init patch and suddenly it just keeps playing a steady note, like a MIDI key is stuck. Switching to other presets has that same note held, only a restart fixes it temporarily. Do I have a defective unit?
Re: Brand new Sub 37, notes won't stop playing
Posted: Tue Nov 03, 2015 7:28 am
by jsharpphoto
It doesn't like you have something plugged in to the Gate CV port.
Re: Brand new Sub 37, notes won't stop playing
Posted: Tue Nov 03, 2015 3:23 pm
by Padbangers
Hey I just reported this, too. But on my Sub 37 this only happens when you're outside of the default octave (octave up or down is activated). Can you confirm that?
Re: Brand new Sub 37, notes won't stop playing
Posted: Thu Nov 05, 2015 10:04 pm
by alexfsu
Padbangers wrote:Hey I just reported this, too. But on my Sub 37 this only happens when you're outside of the default octave (octave up or down is activated). Can you confirm that?
No I'm in the default octave, happens for all presets after it begins. I have nothing plugged into any CV ports. So bummed right now.
Re: Brand new Sub 37, notes won't stop playing
Posted: Fri Nov 06, 2015 12:26 pm
by Control_Voltage
Hi there,
Andy from Moog Tech Support here!
Please contact us directly for assistance with this issue, we will be happy to help you get it sorted out.
Andy Hughes, Service Manager
andy@moogmusic.com
828-251-0090 xt 221
Nate Marino
natemarino@moogmusic.com
xt. 204
Taylor Mott
taylor@moogmusic.com
xt. 217
Thanks,
Andy Hughes
Service Manager
Moog Music, Inc.