Sub Phatty: OCTAVE knob problem
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- Joined: Mon May 18, 2015 3:50 pm
- Contact:
Re: Sub Phatty: OCTAVE knob problem
HHB sorted this within a day, working fine again.
Windows 7 x64 / Sub Phatty
Re: Sub Phatty: OCTAVE knob problem
Happening to me also!!
So by reading you all in this post, the only way to fix that is to send it for repair? Really?
of course its out of the warranty...
I'm not very happy for my fisrt Moog to have this.. I had other problem with this synth...
So by reading you all in this post, the only way to fix that is to send it for repair? Really?
of course its out of the warranty...
I'm not very happy for my fisrt Moog to have this.. I had other problem with this synth...
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- Joined: Sun Mar 24, 2013 2:53 pm
Re: Sub Phatty: OCTAVE knob problem
I just discovered that my Octave knob for Osc 1 doesn't work all either, and this is the first hit when I googled for my problem.
Do I actually have to send this thing in to be fixed, or what's going on?
Do I actually have to send this thing in to be fixed, or what's going on?
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- Posts: 119
- Joined: Mon Sep 16, 2013 12:59 pm
Re: Sub Phatty: OCTAVE knob problem
Hey guys,
Andy from Moog Tech Support here!
This does sound like a failure of the switch itself, but I have seen only a small number of Sub's out of the many thousand we have made ever have a problem like this. It will require the attention of a technician.
Please contact us directly:
Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221
Nate Marino
[email protected]
xt. 204
Taylor Mott
[email protected]
xt. 217
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Andy from Moog Tech Support here!
This does sound like a failure of the switch itself, but I have seen only a small number of Sub's out of the many thousand we have made ever have a problem like this. It will require the attention of a technician.
Please contact us directly:
Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221
Nate Marino
[email protected]
xt. 204
Taylor Mott
[email protected]
xt. 217
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
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- Joined: Sun Mar 24, 2013 2:53 pm
Re: Sub Phatty: OCTAVE knob problem
Thank you for the information, Andy!
Nathan was very helpful; got me sorted out and pointed in the right direction for getting the switch fixed. His help is very much appreciated.
Nathan was very helpful; got me sorted out and pointed in the right direction for getting the switch fixed. His help is very much appreciated.
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- Joined: Sat Jan 16, 2016 10:30 am
Re: Sub Phatty: OCTAVE knob problem
I'm facing the same problem. OSC2 octave switch doesn't work. And also LFO form switch doesn't work too. I guess there is something wrong with the pots, or maybe some commutation problems. Anyone know how to fix it or maybe know where to find replacement?
The only switch I found that is similar to those in Sub Phatty is this one http://www.taiwanalpha.com/english/p_e_141.htm
If guys from tech support read this, please guys, help me out.
The only switch I found that is similar to those in Sub Phatty is this one http://www.taiwanalpha.com/english/p_e_141.htm
If guys from tech support read this, please guys, help me out.
- paramnesia
- Posts: 126
- Joined: Tue Mar 03, 2015 11:35 am
- Location: Asheville, NC
- Contact:
Re: Sub Phatty: OCTAVE knob problem
the fix is likely a panel board swap, not a replacement switch.
Please contact Moog directly:
Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221
Nate Marino
[email protected]
xt. 204
Taylor Mott
[email protected]
xt. 217
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Sub37TE V1.2 / 4 X CP-251, 3 x MF-104M, MF-102, MF-107, MF-108M, 4 x Mother32, MP-201
My Eurorack https://www.modulargrid.net/e/racks/view/2268669
My Pedal Board https://www.modulargrid.net/p/racks/view/461843
My Eurorack https://www.modulargrid.net/e/racks/view/2268669
My Pedal Board https://www.modulargrid.net/p/racks/view/461843
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- Joined: Sat Jan 16, 2016 10:30 am
Re: Sub Phatty: OCTAVE knob problem
I wrote to all of them. If its about panel swap I hope they can send it to me so I can replace it with help of local engineer.paramnesia wrote:the fix is likely a panel board swap, not a replacement switch.
Please contact Moog directly:
Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221
Nate Marino
[email protected]
xt. 204
Taylor Mott
[email protected]
xt. 217
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Or maybe panel can be fixed without swapping. Fingers crossed.
Re: Sub Phatty: OCTAVE knob problem
Hi guys,
Same story with my Sub Phatty.
I got it back from repair after several months, for filter cut-off knob cracking issue, and today this is the VCO1 octave selector switch which is not responding (sofware editor can change the octave range).
I use my synthesizers only a few time per week, or month, just as a hobby, I am surprised by the high rate of defect knob issue with the Sub Phatty. Seems like if there is no check of the MTBF, before to select the components. I got it since half and one year.
I am located in China, quite a nightmare to get satisfactory after sale service here.
What is the official way to repair it? Full board replacement? Switch replacement? or any other tips?
Thanks for any advice
Same story with my Sub Phatty.
I got it back from repair after several months, for filter cut-off knob cracking issue, and today this is the VCO1 octave selector switch which is not responding (sofware editor can change the octave range).
I use my synthesizers only a few time per week, or month, just as a hobby, I am surprised by the high rate of defect knob issue with the Sub Phatty. Seems like if there is no check of the MTBF, before to select the components. I got it since half and one year.
I am located in China, quite a nightmare to get satisfactory after sale service here.
What is the official way to repair it? Full board replacement? Switch replacement? or any other tips?
Thanks for any advice
Re: Sub Phatty: OCTAVE knob problem
UP
Any good suggestion for this issue?
Thanks
Any good suggestion for this issue?
Thanks
Re: Sub Phatty: OCTAVE knob problem
I'd send an e-mail to Moog support (see contact info above).
Re: Sub Phatty: OCTAVE knob problem
By the way, I had the same pb on OSC 2, had to make it repair. Cost : 200 Euros....
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- Joined: Mon Apr 13, 2020 11:45 am
Re: Sub Phatty: OCTAVE knob problem
Hi, I have the same problem with OSC2's octave selector.
@moog what is your advise on this?
Regards,
Maurice Dohmen
@moog what is your advise on this?
Regards,
Maurice Dohmen
Re: Sub Phatty: OCTAVE knob problem
Just to add some data for future reference:
In January 2019, I brought my Sub37 (bought in February 2016) to the service center to be upgraded to a Subsequent 37. The technician doing the upgrade contacted me because both octave knobs were dead and needed to be replaced as well. Although the Sub37 was still under warranty, I had to pay for the replacement because switches are considered "wear parts" and do generally not fall under warranty.
I used the Sub37 very rarely and if then mostly via the Editor, therefore I didn't experience the problem and have no idea when they broke. Anyway, they seem to break easily even when very rarely used.
In January 2019, I brought my Sub37 (bought in February 2016) to the service center to be upgraded to a Subsequent 37. The technician doing the upgrade contacted me because both octave knobs were dead and needed to be replaced as well. Although the Sub37 was still under warranty, I had to pay for the replacement because switches are considered "wear parts" and do generally not fall under warranty.
I used the Sub37 very rarely and if then mostly via the Editor, therefore I didn't experience the problem and have no idea when they broke. Anyway, they seem to break easily even when very rarely used.
Bass Player and Synthesist.
Voyager RME #1273 | Sub 37 #8490 with SSQ37 Update | Virus TI2 | Elektron MD MNM A4 | Roland SE-02 | Behringer Model D
Mac OS X 10.14 | Cubase Pro 11.0 | Ableton Live 9.6 | MainStage 3 | RME UFX+
Re: Sub Phatty: OCTAVE knob problem
I got one of the first SubPhatties delivered to Germany. And the two octave switch stopped working here too. I ordered new switches and hope to receive them within the next couple of days. I also ordered wooden side panels, as the original black ones are very sticky. And the left hand thumb wheels are also very sticky. I ordered a replacement for these too. Of cause, my SubPhatty is out off warranty for years, so I have to pay for the parts. But after all those years, it is still a nice synth.
keep on turning these Moog knobs
Sequence:
Prodigy * minimoog '79 * Voyager * MF102 * MF103 * MF104z * MP201 * Taurus 3 * Minitaur * Sub Phatty * MF105 * Minimoog 2017+ MUSE * One 16
Sequence:
Prodigy * minimoog '79 * Voyager * MF102 * MF103 * MF104z * MP201 * Taurus 3 * Minitaur * Sub Phatty * MF105 * Minimoog 2017+ MUSE * One 16