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New Voyager, dead OSC?

Posted: Sat Dec 14, 2013 11:21 am
by Spumoni
Hello all -

I purchased a brand new Voyager select series about 2 years ago and have used it very little. It's been sitting in my home studio untouched. OSC 3 appears to be dead. It makes a tick noise when I press a key, and also when I turn the wave knob for OSC 3. I emailed Sweetwater, and they suggested doing a reset. This hasn't solved it. I just want to make sure I'm overlooking something stupid before I send it in for repair.

Is this normal for a new unit?

Does anyone have experience with the same issue?

Thanks in advance!

Re: New Voyager, dead OSC?

Posted: Sun Dec 15, 2013 6:07 am
by fyvewytches
I had a similar issue and my instrument had to go in for repair. I don't recall what the cause was but the clicking sound was a symptom.
Spumoni wrote:Is this normal for a new unit?!
Is this a serious question ??

Re: New Voyager, dead OSC?

Posted: Sun Dec 15, 2013 1:42 pm
by dth
About seven years ago I had the same issue with my brand new Voyager. Just a clicking noise but no sound. After a repair I did not encouter this problem again.

Re: New Voyager, dead OSC?

Posted: Sun Dec 15, 2013 2:45 pm
by thealien666
Best advice I can give you: even though it's out of the warranty period, contact Moog Music Support about it. They're very friendly and dedicated.

Re: New Voyager, dead OSC?

Posted: Sun Dec 15, 2013 9:19 pm
by Spumoni
Thanks for the replies. It looks like this is not uncommon. I will contact Moog support.

Thanks again everyone!

Re: New Voyager, dead OSC?

Posted: Mon Dec 16, 2013 5:04 am
by stiiiiiiive
Spumoni wrote:It looks like this is not uncommon.
Uuuh... a couple of Moogers over the XXXX Voyager owners told they had the same problem. I would'nt conclude by the same statement ;)

What's not uncommon is the Moog support guys helping you out though.

I wish you can play your fixed Voyager soon! :)