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Temporary dead key
Posted: Sun Apr 15, 2012 10:00 pm
by nickbtx
I've been experimenting with the presets and controls of the Voyager off and on all day long. This evening while scrolling through the presets the 4th G stopped working (all other keys were fine). I didn't have the presence of mind to look at the midi stream to see what was happening and instead power cycled the synth, which corrected the problem. Is this more than likely a glitch or is there something I could have done to cause it? Thanks for any insight.
Re: Temporary dead key
Posted: Mon Apr 16, 2012 8:57 am
by nickbtx
I should have done a little more research before posting my question. I found a thread from 2010 that talks about dead/on keys and apparently it's a known issue. Someone recommended hitting the "Master" button. I didn't know to try this when it happened, but I will next time.
http://www.moogmusic.com/forum/viewtopi ... =2&t=10218
Re: Temporary dead key
Posted: Fri Apr 20, 2012 11:45 am
by nickbtx
I feel like I'm talking to myself, but just in case someone else ever runs across this, I thought I'd include my findings. The dead key problem happened again today and hitting the "Master" button worked. One other note, in order to enable this function, you have to set MIDI PANIC FUNC = Yes under MASTER Functions 2.2 (default is NO)
Re: Temporary dead key
Posted: Fri Apr 20, 2012 6:14 pm
by RL
Is MIDI In connected when the problem occurs or not?
Re: Temporary dead key
Posted: Fri Apr 20, 2012 7:03 pm
by nickbtx
When it happened the first time I had a M-Audio UNO attached, but nothing was connected when it happened today.
Re: Temporary dead key
Posted: Fri Apr 20, 2012 7:17 pm
by RL
Ok. then you should contact Moogmusic or your local dealer cause there's a problem with your keyboard.
Re: Temporary dead key
Posted: Fri Apr 20, 2012 10:18 pm
by nickbtx
Not what I wanted to hear, but thanks for your help.
Re: Temporary dead key
Posted: Sat Apr 21, 2012 10:55 am
by thealien666
nickbtx wrote:Not what I wanted to hear, but thanks for your help.
How old is your Voyager ? Because some early production runs had issues with the digital keyboard scanning circuit. You should definitely contact Moog Music support to get a better idea on what to do next...
Good luck to you, and tell us what happens if you would ? Thanks.
Re: Temporary dead key
Posted: Sat Apr 21, 2012 4:42 pm
by nickbtx
According to the label on the box it shipped from Moog to the dealer in March of this year, so I'd think it should be pretty current. I'll make sure to report back here with the findings.
Re: Temporary dead key
Posted: Sat Apr 21, 2012 5:36 pm
by thealien666
nickbtx wrote:According to the label on the box it shipped from Moog to the dealer in March of this year, so I'd think it should be pretty current. I'll make sure to report back here with the findings.
In March of this year ? So it's under warranty. Contact Moog ASAP.