How my Slim Phatty evolved into a Little Phatty Stage 2
Posted: Fri Feb 11, 2011 4:47 pm
It almost feels like a Pokemon tale looking at that title (if you even know what that is). Here's the deal...
Back at the end of November, I ordered a Slim Phatty from Sweetwater and was told it’d be a while before they’d get some in. Around the first of the year, I finally received my Slim Phatty and I loved it. Unfortunately the Value encoder knob was pretty glitchy. Sometimes it’d recognize a click and sometimes it wouldn’t. Sometimes it’d recognize one click as two. It was really touchy and it started driving me a little crazy. So, I contacted Moog support and was told that I should just have Sweetwater ship me another one to replace. After a quick e-mail, I had everything worked out to get a new Slim Phatty but I’d have to wait at least another month to get it. Luckily, I was able to keep the first one while I waited.
Fast forward to this past Thursday and things get more exciting. When the delivery guy brought the package to my door, I noticed it was rather large. It seemed too large to be a Slim Phatty and I was right. Inside the box was a Little Phatty Stage II which is quite a bit of an upgrade from the Slim Phatty. Now, I could have kept my mouth shut but that would have been the wrong thing to do, right? Well, at least it would have been morally wrong. With a deep sigh, I called my rep at Sweetwater to tell him of the mix up.
I’ve been working with Bob Mondok off and on for a few years whenever I ordered something from Sweetwater. He was a little confused about what happened at first but he told me that he’d look into the situation and get back to me. I got a call the next afternoon and was told that when Moog sent them a shipment, they accidentally had a handful of Stage II’s labeled as Slim Phatty’s. So, I basically asked Bob to make me a deal on the Stage II and we could just wrap up the whole situation. In the end, I got $200 off a new Stage II which made me pretty happy.
Customer support was A+ on both Moog and Sweetwater’s part. Not only did they quickly deal with each issue that came up, they treated me better than I could have asked for. After playing around with the Stage II, I have to say that it does sound a bit different than the Slim Phatty. It certainly has more headroom. Anyway…that’s my story.
Back at the end of November, I ordered a Slim Phatty from Sweetwater and was told it’d be a while before they’d get some in. Around the first of the year, I finally received my Slim Phatty and I loved it. Unfortunately the Value encoder knob was pretty glitchy. Sometimes it’d recognize a click and sometimes it wouldn’t. Sometimes it’d recognize one click as two. It was really touchy and it started driving me a little crazy. So, I contacted Moog support and was told that I should just have Sweetwater ship me another one to replace. After a quick e-mail, I had everything worked out to get a new Slim Phatty but I’d have to wait at least another month to get it. Luckily, I was able to keep the first one while I waited.
Fast forward to this past Thursday and things get more exciting. When the delivery guy brought the package to my door, I noticed it was rather large. It seemed too large to be a Slim Phatty and I was right. Inside the box was a Little Phatty Stage II which is quite a bit of an upgrade from the Slim Phatty. Now, I could have kept my mouth shut but that would have been the wrong thing to do, right? Well, at least it would have been morally wrong. With a deep sigh, I called my rep at Sweetwater to tell him of the mix up.
I’ve been working with Bob Mondok off and on for a few years whenever I ordered something from Sweetwater. He was a little confused about what happened at first but he told me that he’d look into the situation and get back to me. I got a call the next afternoon and was told that when Moog sent them a shipment, they accidentally had a handful of Stage II’s labeled as Slim Phatty’s. So, I basically asked Bob to make me a deal on the Stage II and we could just wrap up the whole situation. In the end, I got $200 off a new Stage II which made me pretty happy.
Customer support was A+ on both Moog and Sweetwater’s part. Not only did they quickly deal with each issue that came up, they treated me better than I could have asked for. After playing around with the Stage II, I have to say that it does sound a bit different than the Slim Phatty. It certainly has more headroom. Anyway…that’s my story.