Urgent help needed! LP unresponsive after firmware update :(

Ghost · Post by **Ghost** » Tue Aug 14, 2007 10:02 am

Hi Amos, no i did'nt recieve any mail from you (or Steve). I've sent you another mail, please let me know if you get it ok.

Ghost · Post by **Ghost** » Mon Aug 20, 2007 5:11 pm

Hey Amos, i just wanted to check that you got my e-mail from the 17th ok? (all e-mails from @moogmusic.com are still taking ~2 days to come through for some reason), i also sent you a PM here yesterday incase the email did'nt reach you.

Cheers.

Amos · Post by **Amos** » Tue Aug 21, 2007 1:19 am

yes, check that URL I gave you last time, I have updated the page with more info. You'll probably get my email about it tomorrow...

thanks for checking in.

Ghost · Post by **Ghost** » Tue Aug 21, 2007 1:49 am

Thanks Amos, i've just sent you another PM here on the forum with an update.

(my pm from the 19th, and the one i just sent are listed under 'outbox' not 'sent items'. I assume that's ok? i can't see any other send button)

narrowcaster · Post by **narrowcaster** » Wed Sep 05, 2007 3:31 pm

So what happened?

Ghost · Post by **Ghost** » Wed Sep 05, 2007 8:29 pm

Waiting to hear from Amos again at the moment, i think either he is away or very busy as haven't heard from him in over a week. The LP is going to London soon for a memory wipe and reprogram.

Amos · Post by **Amos** » Sun Sep 09, 2007 4:36 am

I've been away *and* very busy by turns, I'm afraid.
Everything is in process; messages have been sent.
I'm hoping we can get the repairs underway this week.
Cheers, and my apologies once again for the trouble.

chuckp · Post by **chuckp** » Thu Oct 04, 2007 1:11 am

Did you get it fixed?

I had this same problem, tried all the fixes with no luck. Finally I pulled out an old serial-to-midi cable and it works now. Fully calibrated too.

Chuck

Ghost · Post by **Ghost** » Thu Oct 04, 2007 3:16 am

Nope still not quite fixed yet! Kind of a long story but it turns out that after having it's OS reprogrammed, the LP seems to in fact have an unrelated hardware fault. Amos is currently looking into something for me at the moment. Almost there though! should soon be back in full operation i hope

Just want to say that Amos is a very helpful guy, and even though this has gone on for 2 months now, i can't fault his customer service. Problems have been compounded by the fact there is a 1-2 day delay on all e-mails from Moog (never did find out the cause for this) which has meant that things have been drawn out longer than they should have been.

Just looking forward now to finally getting things sorted out for good!

chuckp · Post by **chuckp** » Thu Oct 04, 2007 4:00 am

I also forgot to post that I use Win98SE, so this trouble is not just for one Windows OS ver.

If you can find a serial to midi cable, and your machine has a serial port (i guess they still do?) you might try this.

I got the cable from the SoundBlaster AWE32 soundcard, we had a lot of them where I used to work and I kept a cable from one. I may have another if you cannot find one. I'll send it if I find it and you want.

Good luck! I played with my LP for 1 day before I tried the OS update and it froze, a real bummer. Very nice to have it going again.

I traded my Voyager for the LP Tribute and some cash, I really like it.

Ghost · Post by **Ghost** » Thu Oct 04, 2007 4:13 am

Thanks a lot for the offer, but the OS has actually been reprogrammed already. I can play the LP at the moment, but MIDI out is not working. Amos thought the missing MIDI was tied in with the hosed update, but it turns out that is not the case as it's still not working after it came back from service.

chuckp · Post by **chuckp** » Thu Oct 04, 2007 4:33 am

No problem.