No Reply From Moog Support?
No Reply From Moog Support?
Have the fine folks at Moog stopped replying to email support questions? I have 2 questions into them from June 29 and July 5 without response. I updated both on July 20. Do I need to send them a box of bonbons or something?
Sculptair
- thealien666
- Posts: 2791
- Joined: Mon Nov 14, 2011 8:42 pm
- Location: Quebec, Canada
Re: No Reply From Moog Support?
Maybe they are prioritizing those that have perhaps more pressing concerns, like a defective product ? I don't know. I'm just guessing.
Moog Minimoog D (1975)
DSI OB6
DSI Prophet REV2
Oberheim Matrix-6
Ensoniq SQ-80
Korg DW8000
Behringer DeepMind 12
Alesis Ion
DSI OB6
DSI Prophet REV2
Oberheim Matrix-6
Ensoniq SQ-80
Korg DW8000
Behringer DeepMind 12
Alesis Ion
- Kirneh Ness
- Posts: 97
- Joined: Sun Dec 06, 2015 3:58 pm
- Location: Denmark, Europe
Re: No Reply From Moog Support?
I also sent a (admittedly minor) question quite a while ago. I don't think I will ever get an answer. Maybe redesign, so customers don't think they can expect answers to anything.
Guitars. Moog Grandmother, DFAM, Subharmonicon, Minitaur, Slim Phatty, Moogerfoogers 101, 102, 103, 104M, 107, 108M and CP-251. Yamaha CS-15. Roland JUNO 106. DSI Tetr4. Arturia Beatstep Pro. Korg ARP Odyssey Module Rev1. Dreadbox NYX 2.
Re: No Reply From Moog Support?
I had an email exchange back on June 6 - 8. They resolved my issue and I was happy with the process. It took a few days from when I sent in the question to when they first got back to me.
Have you checked your spam folders?
Have you checked your spam folders?
Re: No Reply From Moog Support?
Yes. No moog messages. I broke down and called them on the phone and they answered my question. Ha!piper wrote:Have you checked your spam folders?
Sculptair
Re: No Reply From Moog Support?
I once had a support query answered a year later, i'd forgot all about it and then got a reply. Made me laugh
Re: No Reply From Moog Support?
...yeah, I'm getting no response either.
Send Moog to China, it appears the legacy is dead anyhow
Send Moog to China, it appears the legacy is dead anyhow
Vibration emanates from all things, even nothing. Using awareness to translate vibration into "music" is something that I am whole heartedly grateful for.
Re: No Reply From Moog Support?
Hi all at Moog, felLow forum users.
I have recently registered my Moog Sub Phatty and have tried contacting Moog, but not had a direct email reply.
Dose anyone know if there is a problem with the Moog server?
Please could you help?
Regards,
I have recently registered my Moog Sub Phatty and have tried contacting Moog, but not had a direct email reply.
Dose anyone know if there is a problem with the Moog server?
Please could you help?
Regards,
Last edited by Diode on Sat Jul 28, 2018 12:59 pm, edited 1 time in total.
Re: No Reply From Moog Support?
Hi Diode, the first part of your post sounds like it might be relevant to the topic of this thread. But you might be better off editing/removing the second part of your post and placing it in its own thread to get better help.Diode wrote:Hi all at Moog, felLow forum users.
I have recently registered my Moog Sub Phatty and have tried contacting Moog, but not had a direct email reply.
Dose anyone know if there is a problem with the Moog server?
Sculptair
Re: No Reply From Moog Support?
Hi Sculptair,
Thanks for your reply and advice.
I have started a new thread.
Regards,
Diode.
Thanks for your reply and advice.
I have started a new thread.
Regards,
Diode.
Re: No Reply From Moog Support?
I had this come up recently in regards to needing repair on my sub phatty (the common issue of LFO selector and octave selector switches dying).
I also called and left a message. If anyone has any advice on how to best get in contact with them, much appreciated!
I also called and left a message. If anyone has any advice on how to best get in contact with them, much appreciated!
Re: No Reply From Moog Support?
I have an issue with my little phatty. I have tried contacting moog tech support, and go no reply in about three weeks. I have also tried the moog forum, but was just told to contact moog support, so I thought I would see if anyone here has any bright ideas.
Last edited by Taggart on Thu May 30, 2019 7:35 am, edited 1 time in total.
Re: No Reply From Moog Support?
If you are unable to contact them, or your local service center (I would suggest a phone call either way), please search in the forum to see if the same problem has been discussed before, else the best bet is to open a new thread explaining your caseTaggart wrote:I have an issue with my little phatty. I have tried contacting moog tech support, and go no reply in about three weeks. I have also tried the moog forum, but was just told to contact moog support, so I thought I would see if anyone here has any bright ideas.
http://audiotecna.info
T-III, Voyager, VX-351, Slim Phatty, Model D, Sub Phatty, Subsequent 37, Minitaur, all moogerfoogers and minifoogers, EW+, Theremini, Model 15, Filtatron, Animoog, Model D App, iOS 11 Mother-32, DFAM, Werkstatt, Win7, High Sierra
T-III, Voyager, VX-351, Slim Phatty, Model D, Sub Phatty, Subsequent 37, Minitaur, all moogerfoogers and minifoogers, EW+, Theremini, Model 15, Filtatron, Animoog, Model D App, iOS 11 Mother-32, DFAM, Werkstatt, Win7, High Sierra
-
- Posts: 30
- Joined: Wed Feb 01, 2017 10:46 am
Re: No Reply From Moog Support?
While we do like bonbons, the interactions we have with our users are more than enough payment. If you ever have difficulty reaching us via email, please try reaching out via the chat on our website or our phone line. We take our customer experience very seriously and do our best to get back to everyone whether they have a problem or a question. Please contact us directly, we are more than happy to help.
Adam Pryor
[email protected]
(828) 251-0090 Ext. 246
Harrison Street
[email protected]
(828) 251-0090 Ext. 221
Zac Fischman
[email protected]
(828) 251-0090 Ext. 204
Jared Hooker
[email protected]
(828) 251-0090 Ext. 236
Thank you,
Adam Pryor
[email protected]
(828) 251-0090 Ext. 246
Harrison Street
[email protected]
(828) 251-0090 Ext. 221
Zac Fischman
[email protected]
(828) 251-0090 Ext. 204
Jared Hooker
[email protected]
(828) 251-0090 Ext. 236
Thank you,
TAYLOR MOTT
SERVICE DEPARTMENT MANAGER
MOOG MUSIC INC.
P: (828) 251.0090 ext. (217)
Fax: (828) 254.6233
SERVICE DEPARTMENT MANAGER
MOOG MUSIC INC.
P: (828) 251.0090 ext. (217)
Fax: (828) 254.6233
Re: No Reply From Moog Support?
Then why do you ignore us?SlowLFOtoPitch wrote:While we do like bonbons, the interactions we have with our users are more than enough payment. If you ever have difficulty reaching us via email, please try reaching out via the chat on our website or our phone line. We take our customer experience very seriously and do our best to get back to everyone whether they have a problem or a question. Please contact us directly, we are more than happy to help.
Why do you just lock this post without any comment?
viewtopic.php?f=1&t=31992
And why do you let it come so far at all, if you take our problems seriously?
In any case it is a painstaking communication to wait some weeks for an answer or sometimes just none. And aborted communication from you side did not only happen in the described case in the thread above for the first time. I understand that you are a small team, but you have to understand that this does not feel like being respected or getting honest attention since the interaction with us is more than enough payment. Quite the opposite actually.