I was simply trying to save user settings to the editor but that screen always says hardware disconnected and I cannot 'get' or apparently export to my editor. The hardware disconnected message will disappear for a moment when I click on trying to get a hardware preset. When I try exporting I create a file name to be saved but it does not show up on my computer as if that file is not being created.
Yet, when I am on the editor page I can tweak knobs on the editor and the synth responds. So hardware is not completely disconnected as it sees my actions. What am I doing wrong? The preset editor works fine and I have a few early user presets which show up but that was a while ago and now no such luck updating my user presets on banks above 09. I cannot find a similar situation searching the forum or the web.
Can't save user settings to editor
Re: Can't save user settings to editor
Same problem here with the Subsequent 37 CV and Librarian ver 1.0.0. I also have a Sub 37 TE and it works as expected on with the same editor.
Filing a support ticket--will let you know what I find out.
Filing a support ticket--will let you know what I find out.
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- Posts: 30
- Joined: Wed Feb 01, 2017 10:46 am
Re: Can't save user settings to editor
Hello folks,
This is a known bug in the Subsequent 37 CV firmware and there is a patch coming ASAP. Please keep your eyes peeled on your email, an official announcement will be made shortly.
This is a known bug in the Subsequent 37 CV firmware and there is a patch coming ASAP. Please keep your eyes peeled on your email, an official announcement will be made shortly.
TAYLOR MOTT
SERVICE DEPARTMENT MANAGER
MOOG MUSIC INC.
P: (828) 251.0090 ext. (217)
Fax: (828) 254.6233
SERVICE DEPARTMENT MANAGER
MOOG MUSIC INC.
P: (828) 251.0090 ext. (217)
Fax: (828) 254.6233
Re: Can't save user settings to editor
was this solved? I'm having the same "hardware disconnected" msg from my Subsequent 37 CV when trying to connect to Librarian.
Re: Can't save user settings to editor
You should of got an email with a firmware update yesterday ?galvera wrote:was this solved? I'm having the same "hardware disconnected" msg from my Subsequent 37 CV when trying to connect to Librarian.
Re: Can't save user settings to editor
Resolved. I had my USB plugged into a hub into my Mac rather than directly into the computer which I overlooked as the recommended method for accessing the editor.
Cross posted to this other thread:
viewtopic.php?f=21&t=28925&p=166305#p166305
Cross posted to this other thread:
viewtopic.php?f=21&t=28925&p=166305#p166305