Hi all,
Recently just picked up a Sub 37 and a few days into using it my mod wheel has become faulty. Not in a physical sense, I think in needs recalibration. When you trigger the mod wheel and then return it to '0' position it still will be doing vibrato or whatever is assigned to it.
I used MIDI-OX and found that when the wheel is all the way returned to normal it registers a '41'. So it is not returning to '0' like it's supposed to.
I reached out to Andy Hughes but he has not got back to me. Maybe you guys can help. Thanks.
Sub 37 Mod Wheel Problem
Re: Sub 37 Mod Wheel Problem
I've got the same problem. Mine stops going down at 89! I just don't have the loot to ship it out, even though it's under warranty, which basically renders it unusable for anything other than sending MIDI data to.
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- Joined: Mon Sep 16, 2013 12:59 pm
Re: Sub 37 Mod Wheel Problem
Hey guys,
Andy from Moog Tech Support here!
That sounds like a calibration issue, and pretty easy to correct. I can provide you with .syx files and instructions for recalibrating the potentiometers.
Please contact me directly at [email protected] or by phone (828)-251-0090 xt. 221, 217, or 204
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Andy from Moog Tech Support here!
That sounds like a calibration issue, and pretty easy to correct. I can provide you with .syx files and instructions for recalibrating the potentiometers.
Please contact me directly at [email protected] or by phone (828)-251-0090 xt. 221, 217, or 204
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Re: Sub 37 Mod Wheel Problem
Please Help, I think I need these recalibrating to.Control_Voltage wrote:Hey guys,
Andy from Moog Tech Support here!
That sounds like a calibration issue, and pretty easy to correct. I can provide you with .syx files and instructions for recalibrating the potentiometers.
Please contact me directly at [email protected] or by phone (828)-251-0090 xt. 221, 217, or 204
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
The Last days, My mod-wheel acts strange. I have a constant Modulation, so I look to the midi monitor of my interface and see, when I put the wheel down It send "01 12" or "01 13" and chance nervous. My other synth mod wheels go down to "01 00".
But maybe it`s a hardware problem, because if I put the sub 37 wheel up it stop counting at "01 7F" but I have a half inch to the endpoint without a reaction. is it possible that the wheel encoder is slips?
sorry for my bad English.
Re: Sub 37 Mod Wheel Problem
now I have looked at the modwheel encoder, all the metal stop bars ar steady. but the encoder self is a little slacky. and I think all of the wheel pressure goes directly to the encoder.
first I must dry the calibration, if it didn´t work I need a new wheel encoder.
first I must dry the calibration, if it didn´t work I need a new wheel encoder.
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- Posts: 119
- Joined: Mon Sep 16, 2013 12:59 pm
Re: Sub 37 Mod Wheel Problem
Hi Rene,
Please contact me directly for assistance at [email protected]
Where do you live?
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Please contact me directly for assistance at [email protected]
Where do you live?
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
Re: Sub 37 Mod Wheel Problem
Hello Andy,Control_Voltage wrote:Hi Rene,
Please contact me directly for assistance at [email protected]
Where do you live?
Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.
I sent you a letter already parallel to the posting.
now I send it again.
I live in Frankfurt Germany.
Re: Sub 37 Mod Wheel Problem
Hello,
my problem is, I need my sub37 this weekend. I wrote 2mails to moog, but so far no response.
can anyone send my these syx files and instructions for recalibrating?
because I can't work without the disguised modwheel.
best wishes,
René
my problem is, I need my sub37 this weekend. I wrote 2mails to moog, but so far no response.
can anyone send my these syx files and instructions for recalibrating?
because I can't work without the disguised modwheel.
best wishes,
René
Re: Sub 37 Mod Wheel Problem
Hi Rene,
I don't want to send the files to you without permission.
But if you write a mail to Stefan Hund of emc, I'm sure he will help you quickly, it's not the first time.
info *at* emc-de *dot* com
Good luck!
Bernard
I don't want to send the files to you without permission.
But if you write a mail to Stefan Hund of emc, I'm sure he will help you quickly, it's not the first time.
info *at* emc-de *dot* com
Good luck!
Bernard
Re: Sub 37 Mod Wheel Problem
Thanks for the Info Bernard.
I contact Stefan Hund from EMC and he helped me quickly and competent.
I have calibrate everything, now my modwheel is working perfect.
I contact Stefan Hund from EMC and he helped me quickly and competent.
I have calibrate everything, now my modwheel is working perfect.