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Latest USB F/W download link dead

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Latest USB F/W download link dead

Postby B.Minor » Sat Apr 20, 2019 1:30 pm

Even after updating my Little Phatty SE II accordingly to the latest OS "V3.21S 691", I realized that the USB firmware on my LP was still set to "V32" (the LCD menu shows "VERS:3.21 691/32" whereas the two digits after the slash indicate the USB portion). Of course, the bootloader version was previously checked to read "V1.1" already. Only left to change the USB firmware "V32" which was reported here in this forum to be buggy and to cause major problems in several DAWs. Needless to say that I'd like to have that potential risk minimized as well.

From Amos (and the download links he provided here in this forum) I know that for the LP at least USB firmware "V33" was released already (while V34 is available for the SP). However, when trying to download the related USB loader from the officially provided link (http://seamslikereality.com/moog/LP_USB_v33.zip), any access is denied.

403 Forbidden
Request forbidden by administrative rules.


I guess this is not the only case; it seems to apply to all official downloads previously made available from the Moog staff. What kind of "administrative rules" do in fact apply then? I can't read anything about such "self-restrictions" in the forum FAQs. Why is it no longer possible to update any Moog gear to the latest available OS/firmware? Is there an alternate support site available for related downloads?

Please advise. Thanks in advance!
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Re: Latest USB F/W download link dead

Postby B.Minor » Tue Apr 23, 2019 2:24 pm

Hi Amos,

I know, you're snowed under with work, especially with developments and coding tasks for newer synth models, but please give some advise on where to find the indicated missing files you once provided to the community here: https://forum.moogmusic.com/viewtopic.php?f=7&t=12670&p=170863#p120591

http://seamslikereality.com/moog/LP_USB_v33.zip
http://seamslikereality.com/moog/SLIM_USB_v34.zip

If these links aren't valid anymore, could you please point us to the correct file space where to recall those essential information? I cannot believe that it should have gone forever...

I highly appreciate your help! Thanks in advance.

Cheers!
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Re: Latest USB F/W download link dead

Postby Flareless » Tue Apr 23, 2019 2:51 pm

You may find this link helpful.
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Re: Latest USB F/W download link dead

Postby B.Minor » Tue Apr 23, 2019 2:59 pm

Thanks, Flareless. I'm aware of this article. Unfortunately the related files used for that procedure (and available in hex format - via cloud download) are applicable and available for the Slim Phatty model only (USB V34) but not for the Little Phatty (where V33 is required). I'd also prefer to have the files in the original SYX format like Amos described and provided them in his post. However, do you eventually have the LP_USB_V33 file in either format?
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Re: Latest USB F/W download link dead

Postby B.Minor » Thu Apr 25, 2019 1:22 pm

Okay, via pure trial and error approaches I was finally able to find out the actual Moog file space where the latest Slim Phatty USB firmware is located:
http://www.moogconnect.net/downloads/phatty/SLIM_USB_v34.zip

So far so good, but:
According to Murphy's law, the latest official USB firmware for the Little Phatty (v33) I'm looking for is not stored there. Why?

Please Moogmusic, Amos or any other Admin responsible for this forum, please help your customers by providing the recent files for their Moog products!
I'd really appreciate your help!
:!:

Cheers
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Re: Latest USB F/W download link dead

Postby B.Minor » Fri Apr 26, 2019 11:44 am

Another approach, as I don't like to give up too soon:

Still I'm looking for the latest USB firmware officially released by Moog for the Little Phatty:
LP_USB_v33.zip (should be containing LP_USB_v33.exe and LP_USB_v33.syx)

As I now found out by the existance of a related ReadMe file, exactly this required USB firmware update was always native part of the official OS update V3.12 for the Little Phatty Stage II:
Moog Firmware update v3.12 – build 680
LP_Stage_StageII_v3_12_680_Update_WIN.zip


But exactly this update package is *not* offered anymore by Moog as a download (previously available here: http://www.moogmusic.com/OSv3.1), as OS 3.21 was replacing it later. The consequence is that the requested USB firmware V33 has been unintentionally excluded from any Moog downloads, even if this was always an essential part in the upgrade path. Unfortunately noone from Moog seems to be responding on any user requests, especially if they are related to such "old" products. Not sure why, as Moog owners are Moog owners. Full stop.
To be clear, I'm not going to "un-brick" my device etc., I just wanted to update my gear as it was intended by the development team.

Please, Little Phatty owners, maybe anybody of you can still provide the original OS V3.12 update archive for Windows?
"LP_Stage_StageII_v3_12_680_Update_WIN.zip"
You can also PM me in case you have good news. That would really save my day...
THANK YOU!!!
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Re: Latest USB F/W download link dead

Postby grenert » Sun Apr 28, 2019 1:08 pm

It looks like Music Technologies Group has that file available for download for $10:
http://www.musictechnologiesgroup.com/mtg_eproms.htm

Not ideal, but at least you can get the file you need.
Moog stuff: Slim Phatty, Minitaur, Werkstatt x2, MF-103, MF-104M, MF Chorus
Running Moog software on Win7 64-bit
Dreams of a Voyager XL some day...
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Re: Latest USB F/W download link dead

Postby B.Minor » Sun Apr 28, 2019 2:36 pm

grenert wrote:It looks like Music Technologies Group has that file available for download for $10:
http://www.musictechnologiesgroup.com/mtg_eproms.htm

Not ideal, but at least you can get the file you need.

Thanks grenert for that hint, I must have overseen that option when searching the net. :oops:
However, looking at that approach a little bit closer, it seems to be related to loading up "hex" files to be used when restoring/repairing the USB board via JTAG hardware. Still I have not bricked my gear :wink:, so in fact I'd rather prefer to do an "old-school" USB firmware update (via Moog tools or MIDI-OX) than buying another piece of hardware for about 30 bucks... :roll:
But thanks for that information. In case there's no other choice available... :shock:
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Re: Latest USB F/W download link dead

Postby B.Minor » Wed May 01, 2019 5:19 pm

Finally and with special support from Taylor Mott, Service Department Manager from Moog, I was able to update my Little Phatty USB firmware from V32 to V33 successfully. Taylor provided the related file named LP_USB_v33.SYX which I just had to transfer via MIDI-OX to the unit in normal operation mode. Mission completed. :mrgreen:

Link to latest LP USB FW V33 (a SYX file - the option I used for updating): https://drive.google.com/open?id=1-QsDksNaoMk83K0NvRT9kC8FzxJ6wiGo
Related HEX file for the same USB FW V33 (e.g. for JTAG use): https://drive.google.com/open?id=1s4bnnl2-LGSeh5mAmo8xKQymFspnRCaI
Previous USB FW V32 (as a self-executing EXE - just in case fallback is necessary): https://drive.google.com/open?id=11AjnqpTzATj15lukjkUGBg9Jor5Tme4L
Latest OS update to V3.21S - build 691: https://drive.google.com/open?id=1jjvefonCLI6-nPLYoivWtj65u4NNQ9Qj
And finally the Phatty presets (just in case somebody was looking for those as well): https://drive.google.com/open?id=1py4gHRbjjdKTCeoT0WGSpvE1rm7p99iE

My proposal is to hurry up in case you want to save some of that content and information personally. My guess is that these links are temporary only and might be gone again soon...

Thanks to all the users who tried to support me, especially stiiiiiiive, Flareless and grenert for your great hints! :idea:
A user forum like that wouldn't work without people like you who are trying to help! 8)
And of course a great thumbs up to Moog Support who finally responded to my emails! :wink:
Cheers!
Last edited by B.Minor on Fri May 03, 2019 11:05 am, edited 2 times in total.
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Re: Latest USB F/W download link dead

Postby stiiiiiiive » Wed May 01, 2019 7:12 pm

\o/

:)
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Re: Latest USB F/W download link dead

Postby grenert » Fri May 03, 2019 12:50 pm

Glad you were able to get going again! Yes, it is a good idea to stockpile these kind of files for your synths in case they vanish online someday. I had done the same, but I only have a Slim Phatty, so didn't have the right version for you.
Moog stuff: Slim Phatty, Minitaur, Werkstatt x2, MF-103, MF-104M, MF Chorus
Running Moog software on Win7 64-bit
Dreams of a Voyager XL some day...
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