Lugging when usin cutoff knob

[inges]

Dear users!
Yesterday the cutoff knob suddenly started to lugg (it does not sweep smoothly, jumping a few places). I tried of course with default sound, no lfo on filter or anything. Could there be anything I oversee as a cause? Anyone else experienced this? I cannot see how any physical damage should have occurred.

Best wishes,
Inge

[ChiLam]

Sounds like the dreaded Filter Cut-off problem has happened for you! It is a known issue affecting a small number of units.

Get in touch with Andy @Moog (technical support) - it sounds like you will need to have your pot serviced/replaced. He will sort you out with a solution.

[paramnesia]

Hi Guys,

Andy from Moog Tech Support here!!!

Feel free to call or email us for support with these sorts of issues, sometimes these are quite simple to suss out over the phone:

Andy Hughes, Service Manager
[email protected]
828-251-0090 xt 221

Nate Marino
[email protected]
xt. 204

Taylor Mott
[email protected]
xt. 217

Thanks,
Andy Hughes
Moog Music, Inc.

[inges]

Okay, thank you for responding quickly. I am already speaking with the shop I bought it at, shared this info with them and it´ll be sorted out. They will lend me one for the next rehearsel/gig and we´ll sort it out.

Thanks,
Inge

[vdLFO]

hi Inge,

nice to hear that you´ve get fast help.
What is the serial no of your Sub 37 ?
And when was it builded ?

I´ve also bought a Sub 37, but the filter-knob-problem is like an sword of Damocles, i think.
Every time i start my Sub 37 is like russian roulette-is everything ok or will the knob be out of order ?

I´ve thought, i´ve bought a qualityinstrument ?!

greetings from germany
vdLFO