Slim Phatty button problem

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scz
Posts: 1
Joined: Thu Apr 23, 2015 11:31 am

Slim Phatty button problem

Post by scz » Thu Apr 23, 2015 11:55 am

Hi,

I've had my Slim Phatty for a while but it hasn't seen much use. Today I decided I'd update the firmware and ended up using it for a few hours (the most time I've ever used it for - previous sessions have only been 10-15 mins).

Basically, an hour or so after updating the firmware to SlimSystem_v3_21_690.hex with PhattyLoader, the buttons in the filter section are totally bugged out. When I turn the device on, the cutoff is button is selected, but if I click another button in the filter section, like resonance, the cutoff button doesn't work. It just won't let me get into it (obviously it doesn't light up). Sometimes randomly after a minute or so I can access it again, but basically the synth isn't really usable when it's like this for me.

I tried downgrading firmware, factory default resetting, master rebooting and also tried using the updated firmware again to no avail.

If anyone could help, that'd be amazing.

Thanks

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stiiiiiiive
Posts: 2536
Joined: Tue Aug 30, 2011 2:58 pm
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Re: Slim Phatty button problem

Post by stiiiiiiive » Sat Apr 25, 2015 5:59 pm

Hi, weclome to the forum :)

I suggest you directly contact Moog Music support. The adress can be found on their website. Tell us how things evolve!
Last edited by stiiiiiiive on Sun Oct 04, 2020 5:51 pm, edited 1 time in total.

Control_Voltage
Posts: 119
Joined: Mon Sep 16, 2013 12:59 pm

Re: Slim Phatty button problem

Post by Control_Voltage » Mon Apr 27, 2015 11:53 am

Hi there,

Andy from the Moog Tech Support Lab here!

Yes, please contact me directly for help with this issue, it sounds like something other than the firmware has gone sideways.

[email protected] or by phone (828)-251-0090 xt 221

Thanks,
Andy Hughes
Service Department Manager
Moog Music, Inc.

urbanpfeifer
Posts: 2
Joined: Sat Sep 26, 2020 2:13 pm

Re: Slim Phatty button problem

Post by urbanpfeifer » Wed Sep 30, 2020 7:38 am

Hi I have the same problem. Does any body has any idea how to fix it?

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JuanSOLO
Posts: 18
Joined: Wed May 01, 2013 12:27 pm

Re: Slim Phatty button problem

Post by JuanSOLO » Sun Oct 04, 2020 1:30 pm

I have the same problem now
I sent Moog a support email, hopefully someone responds

urbanpfeifer
Posts: 2
Joined: Sat Sep 26, 2020 2:13 pm

Re: Slim Phatty button problem

Post by urbanpfeifer » Mon Oct 05, 2020 2:12 pm

I have send them couple of mails, no answer yet:( Does anybody has any idea how to fix this.

mnaz
Posts: 1
Joined: Wed Aug 30, 2023 11:54 am

Re: Slim Phatty button problem

Post by mnaz » Wed Aug 30, 2023 11:56 am

Hi from today i have the same problem..anyone have fix this problem? Thank you

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