Yogi108 wrote:Since the initial error message appeared on the sub 37 (ERROR: Proc. Buff) it does not seem to matter if I turn the fine tune and cutoff knobs counterclockwise and hold the pitch wheel up while powering on the sub 37. What I mean by that is... The sub 37 seems to be in a permanent boot mode...
The error message "ERROR: Proc. Buff" comes up after step 2...
OK, this error (Proc. Buff) is only generated by the main bootloader, and only when it receives the wrong file, meaning any file other than the main firmware. When you're in the main bootloader, you can only send "step 1" meaning the main firmware file.
There was a brief moment last week when Moog Music posted an incorrect firmware file to the website; in this version, Step 1 and Step 3.syx were misnamed (the real Step 1 file was named Step 3 and vice versa). This was taken offline quickly, but it's possible you downloaded this version and it's contributing to the trouble.
Here is a download of the latest firmware, which I have tested myself and I know that the update can complete successfully:
http://www.moogconnect.net/downloads/su ... _1_0_3.zip
Another piece of trouble-shooting: There was one customer last week who was having a similar problem with the update seeming to get stuck at the main bootloader/step 1/Proc. Buff error... in his case, he actually had a faulty pitch wheel which was acting like it was held in the up position even when it was not. Because his Fine Tune and Cutoff knobs were at minimum, this meant that when the Sub 37 rebooted after loading the main firmware, it booted back into the bootloader (which erases the main firmware) creating an endless loop. The solution was, after booting to the bootloader, move the Fine Tune and Cutoff knobs back to the middle of their range, before sending Step 1 / main firmware.
Try the above, using the files from my link, and let us know if there's any joy. You can also email me directly at amos at moog music dot com.
All the best,