SubPhatty Tuning Issue

[jasonduerr]

Hello. Registered serial # SUB00431 checking in.
Problem: Tuning not correct.

'C' registers as a 'B' on tuners.

I just read about how the active panel can be set to do this, but i have never attempted any active (hidden) features.

Followed manual to reset 'C' to 'C', but it is still off.

Middle C is registering 265.8Hz (standard is 261.6Hz, enough to be noticable).
C5 is 531.8Hz (should be 523.3, not good)
Also, please note I followed the forum instructions to update firmware to 1.1.5.
Firmware has been successfully upgraded.
Problem persisted before and after firmware upgrade.
Active Panel procedure for Reset Global and Reset Factory Settings did not affect either.
Please advise on further diagnostics. Thank you.

[Portamental]

Subscribed.

[stiiiiiiive]

Yeah, I sometimes have a very similar problem on my Little Phatty.

It's a bit like…

…it needs some…

… FINE TUNING.

[jasonduerr]

I understand it can use some settling time for tuning, but it's been on for an hour and should be settled.
Not a super user... in my setup, I sometimes send MIDI sequences, but no strange CC messages or anything.
So very odd.
Currently, can't use it at all... it's so bad for your ears to get used to incorrect notes.

Team Moog... do you have any methods for calibration or fine tuning by the user?

[Portamental]

Your questions and problems would be better addressed by Moog Music support directly. E-mail on the site.

Here, it is a user forum, that is not, in principle, monitored by Moog Music, although Amos comes here frequently to take the pulse.

[Amos]

I can't tell from your initial report if you've already run a note calibration or not.

If not, try that first.

Actually, try that second.

First, while your Sub Phatty is running normally, send this sysex file to it; it's a command to reset the calibration settings to their defaults:

http://www.moogconnect.net/downloads/ph ... Values.syx

Second, run a note calibration:

1) enter Shift Mode by holding Bank 4 + pressing Activate Panel;
2) press and illuminate the Bank 3, Bank 4, and Patch 4 buttons, then play the lowest C# key two times.

you should hear a low A, a high A, then a low grumbling sound as the lowest notes begin to calibrate. If all goes according to plan, a few minutes later the tuning process will complete tuning the highest note.

See if that sorts everything out for you...

-Amos

[jasonduerr]

Amos,
Thank you so much for the fast response.
I will try your method and report back tonight.

Jason Duerr

[jasonduerr]

Hi, Amos.
Thanks again for the support.

Sysex file:
Transferred via C6 app. Verified Config was set to the Sub Phatty.
Sent... no acknowledgement, so sent again just because. Transfer happens so quick because it's such a small file.

Next, ran the calibration.
On note 3, it seemed to take a very long time. Ran through all the values.

Next, used my tuner app, and verified problem is persistant.
To cross check my reading, i used a very vanilla patch on my DSI Evolver keyboard.
Verified Evolver is 130.8 Hz right on the money, and Sub Phatty the C# key is 133.2Hz.
One other data point you will have to trust me on... I know where C is on the keyboard.

Finally, sent the sysex via midi (instead of USB), and repeated calibration procedure.
No effect.

I find it odd after doing the sysex and calibration, my re-mapped keys are still effective.
Is there a total factory reset method? Remember I already tried to restore all parameters


Please advise. Is there any under the hood data dump I can provide for diagnostics?
Thank you.

[modoc_333]

Yeah, I sometimes have a very similar problem on my Little Phatty.

It's a bit like…

…it needs some…

… FINE TUNING.

I am new here so I will give a brief "hello"! My name is Keith.

now that I have that covered, I think this response I quoted may be the answer.... did you check to make sure your fine tuning knob isn't out of position? it should be pointed to 12 o'clock. if it isn't, then no amount of tweaking or software fixes will do any amount of good. I am sorry if this is something you already knew to check, but I didn't see you mention it.

[stiiiiiiive]

Hey Keith, and welcome


This is indeed exactly what I suggested, with a bit of humour.

However, after seeing the other posts, I felt a bit "errrrh?? Me dumb!". I'm not sure anymore of the solution.

Let's find out

[jasonduerr]

Everyone, problem has been resolved.

Let me first say I am proudly holding my idiot flag up high.
It was the fine tuning knob all along.
I had no idea there even was a fine tuning knob.

But this thread will certainly help others in the future that have an issue.

What we have also learned is after firmware update, calibration routine, and restoration of factory settings, the knob position is King. This may be valuable information for troubleshooting issues beyond just my tuning.

Thank you to everyone, especially Amos and stiiiiiive.

Cheers, Everyone.
Jason

[Portamental]

You must be kidding... I thought about it at first read, but finally advised again posting...way too obvious for a man who seems so thorough with his testing....

Anyway , to cheer you up, I will tell you about the time I posted about that darn pitch tuning knob on the Etherwave that had no effect on the pitch at all. My thing must be broken. Then I read the instructions.

That's the thing about Moog stuff, it gets you so excited you forget about the basics.

Edit: typos and me don't live well together.

[modoc_333]

I'm so glad you got it worked out. I almost didn't post my suggestion. I didn't want to come off like a jerk on my first post if you had already checked that! LOL

[stiiiiiiive]

Everyone, problem has been resolved.

Let me first say I am proudly holding my idiot flag up high.
It was the fine tuning knob all along.
I had no idea there even was a fine tuning knob.

But this thread will certainly help others in the future that have an issue.

What we have also learned is after firmware update, calibration routine, and restoration of factory settings, the knob position is King. This may be valuable information for troubleshooting issues beyond just my tuning.

Thank you to everyone, especially Amos and stiiiiiive.

Cheers, Everyone.
Jason

No problem Jason

I give the prize of "hey the brighter side is" with the calibration stuff

Have fun now, and peace of mind

[stiiiiiiive]

On a side note, it's interesting how you've been searching in the hidden functionalities or weird places while the guilty knob was the first one on the panel, right here. No offence meant, this happens to anyone. My point being sometimes the mind gets stuck on one particular idea and even obvious evidence need support to get it out of there.