Slim Phatty not recognized by new motherboard, Error: Code 10

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teiko
Posts: 22
Joined: Sun Feb 02, 2014 8:02 pm
Location: Germany

Slim Phatty not recognized by new motherboard, Error: Code 10

Post by teiko » Sun Oct 10, 2021 6:01 pm

Hi all,

did anybody experienced the same problems when connecting a Slim Phatty recently ? (See also attached screenshots)

- Problem: Slim Phatty is not recognized and shown as generic "USB Device" with yellow alarm sign.
- Error message in device manager: "This device cannot start. (Code 10) Insufficient system resources exist to complete the API."

- Background: I have recently upgraded to a new PC (AMD Ryzen 5900, ASUS ROG Crosshair VIII Dark Hero) and now all my synths (including a SUB37) are working well, but the SP is not.

I know the ASUS board had some USB issues in the past. But actually The SP --IS WORKING-- when connected to another Win 10 PC and it is also working with a third party USB extension card. But for me this is not a real solution. If it's the mainboard I really would like to dump it as such issues are not tolerable on high end hardware.

Anyway I am not sure if the mainboard is the problem or the SP USB implementation is bad/incompatible.

I have done already all the usual stuff:
-Installed new BIOS firmware
-install all latest Windows Updates
-Install latest Chipset Driver
-Tried different USB cables, all USB ports, disconnected all other USB devices

Would be nice to read some other experiences and opinions.


Thanks and Cheers
Michael
Attachments
win_event_viewer.png
device_manager.png
Windows 10 Prof. X64 / Ableton Live 11 / Slim Phatty V3.21, Sub37 V1.20 / Moog USB Driver 4.25.0

Astheologos
Posts: 16
Joined: Thu Jun 18, 2020 3:20 am

Re: Slim Phatty not recognized by new motherboard, Error: Code 10

Post by Astheologos » Mon Oct 18, 2021 1:37 pm

USB on the Slim Phatty is not the best way ...
Use midi cables instead, which work better for me!

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