Updating Voice Controller Firmware loop

Polyphonic Analog Synthesizer
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mrgkeys
Posts: 3
Joined: Sat Oct 27, 2018 1:19 am
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Updating Voice Controller Firmware loop

Post by mrgkeys » Tue Oct 30, 2018 8:21 pm

So, my One crashed tonight, and immediately went into a reboot displaying "Updating Voice Controller Firmware.." After trying to come back up it then displayed "Failed Enumerating Voice Cards" and now is stuck in a loop of rebooting and trying to update. Any ideas if I can turn it off? I understand I can send it back, but I leave in 7 hours for another 3.5 weeks on the road. I can't possibly ship it till then. That probably puts it past the return date to Sweetwater. Any help would be good. Thanks for anyones time...

Iaamusic
Posts: 79
Joined: Fri Oct 28, 2016 12:26 pm

Re: Updating Voice Controller Firmware loop

Post by Iaamusic » Wed Oct 31, 2018 10:40 am

I’d contact Moog support directly if I were you.

Hope it works out.

mrgkeys
Posts: 3
Joined: Sat Oct 27, 2018 1:19 am
Contact:

Re: Updating Voice Controller Firmware loop

Post by mrgkeys » Thu Nov 01, 2018 10:21 am

I did and they got back to me very quickly and we're getting it all resolved. Great customer service!

Rokatansky
Posts: 32
Joined: Thu May 23, 2013 4:43 pm

Re: Updating Voice Controller Firmware loop

Post by Rokatansky » Thu Nov 01, 2018 7:39 pm

I'm scared hearing about this...my One is on his way.
Did you send it back to Moog or did you fix it locally?

Iaamusic
Posts: 79
Joined: Fri Oct 28, 2016 12:26 pm

Re: Updating Voice Controller Firmware loop

Post by Iaamusic » Fri Nov 02, 2018 5:52 am

I’d be surprised if this couldn’t be resolved remotely.

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