Can't get a reply from Moog

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Diode
Posts: 54
Joined: Sat Jul 28, 2018 3:48 am

Can't get a reply from Moog

Post by Diode » Tue May 04, 2021 6:20 pm

Hi all at Moog/forum users,

This is a message to anyone that works for Moog, and/or anyone who uses the forum that can help please...

I have a registered Moog Sub Phatty, and sometimes send a message to Moog via main website.

I have not had a reply for 6 months approx.

I understand that the World is in the middle of a pandemic, so I am cool if you are short staffed.

If the above is the case could I suggest a message is put up on your website advising expect delays when contacting us.

Anyway, does anyone know if the Moog servers are down, hence slow or no replies?

If anyone could help please I would appreciate this, as being a novice synth player, I sometimes reply on experts messaging me with their appreciated advice.

Thanks,

Diode.

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Montfrooij
Posts: 119
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Location: Netherlands
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Re: Can't get a reply from Moog

Post by Montfrooij » Wed May 26, 2021 4:40 am

I usually send them an email (twice so far about registration) and got instant reply.
Not sure if they have staff for regular questions though.

Diode
Posts: 54
Joined: Sat Jul 28, 2018 3:48 am

Re: Can't get a reply from Moog

Post by Diode » Tue Aug 10, 2021 11:12 am

hi Montfrooij

Thanks for your reply.

Sorry about the late reply, I have taken a break from music and back being creative now..

Diode.

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hieronymous
Posts: 480
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Location: northern CA
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Re: Can't get a reply from Moog

Post by hieronymous » Tue Aug 10, 2021 7:42 pm

I put in a service request and received instant receipt confirmation, and usually hear back from someone within a week if not less. Did you get the initial confirmation? This is the message I got (minus the number):
Thank you for contacting Moog Music. Your request (#####) has been received and is being reviewed by our support staff.

Diode
Posts: 54
Joined: Sat Jul 28, 2018 3:48 am

Re: Can't get a reply from Moog

Post by Diode » Wed Aug 11, 2021 5:04 am

Hi hieronymous,
Thanks for your reply.

I got no email reply to say my request had been received.

Odd.

Diode.

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hieronymous
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Location: northern CA
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Re: Can't get a reply from Moog

Post by hieronymous » Fri Aug 13, 2021 12:59 am

Diode wrote: Wed Aug 11, 2021 5:04 am Hi hieronymous,
Thanks for your reply.

I got no email reply to say my request had been received.

Odd.

Diode.
In that case I would email again, try using the messenger thing that pops up on the bottom right on the webpage, keep trying until you get some kind of response - even just automated! Without that, it's probably not going through.

Diode
Posts: 54
Joined: Sat Jul 28, 2018 3:48 am

Re: Can't get a reply from Moog

Post by Diode » Mon Aug 23, 2021 11:04 am

Thanks for your reply.

Sorry about your reply, I will try your suggestion.

Regards,

Diode

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