Sub 37 USB Connectivity Issues/Windows 10

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nrockwater
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Joined: Tue Sep 15, 2020 8:41 pm

Sub 37 USB Connectivity Issues/Windows 10

Post by nrockwater » Tue Sep 15, 2020 8:53 pm

Hi there,

I'm having issues with my sub37 usb connectivity. Every time i turn it on, it doesn't seem to connect correctly to my pc. Ableton doesn't recognize the sub37 when its connected. If i try to power cycle the synth or unplug/plug the usb back in the computer doesn't recognize i even unplugged it and still ableton can't pick it up. I then try to reboot my computer but for some reason this problematic connection prevents my computer from rebooting and i then have to hard reset my pc (which is frustrating and possibly damaging my pc). When the computer turns back on you can finally hear the device disconnect, and then i have to try this all over again.

This issue happens 50% of the time every time i try to connect the sub37 to my pc with ableton. I've even tried going into device manager to uninstall the sub37 usb connection, and it doesn't uninstall. Just kinda stays in limbo.

Please help.

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Montfrooij
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Re: Sub 37 USB Connectivity Issues/Windows 10

Post by Montfrooij » Fri Sep 18, 2020 5:59 am

Did you install the USB drivers from the Moog site?

nrockwater
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Re: Sub 37 USB Connectivity Issues/Windows 10

Post by nrockwater » Sun Sep 20, 2020 8:42 pm

Montfrooij wrote: Fri Sep 18, 2020 5:59 am Did you install the USB drivers from the Moog site?
Hi Montfrooij,

I did install the driver (Moog Sub 37 USB MIDI Driver v4.35.0) and I still had the same issue. I didn't even use this driver prior to having this problem. Everything seemed to work fine for the most part only until recently.

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Montfrooij
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Re: Sub 37 USB Connectivity Issues/Windows 10

Post by Montfrooij » Mon Sep 21, 2020 2:17 am

Ok, strange.
Mine did not work ok without it.
But after that I never had issues with connecting.

KO0
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Joined: Sat Apr 09, 2016 2:14 pm

Re: Sub 37 USB Connectivity Issues/Windows 10

Post by KO0 » Tue Feb 02, 2021 1:20 pm

Hi Nrockwater,

I guess I have the same problem with my Sub 37 and Windows 10. Sub 37 is connected via USB (direct or with a hub, doesn' t matter) and maybe 50 % of the time Sub 37 is not regocnized, even when all the other synths are (4-5). When this not-connecting-Sub37 happens, ALL the new USB connections are dead. No new flash drives, no new synths, nothing is regocnized anymore. Only those devices already connected are working kinda fine. Nothing helps but rebooting my computer. All my USB drivers (Sub 37 v.4.35 with many reinstalls) and Win10 is updated to the max. This has been my problem for at least 6 months. Contacted my motherboard manufacturer (Asus) with no help.

New Sub37 Win10 drivers, please? Or can I use some other Moog Win10 driver in any case?
OS: Windows 10 Home 64-bit
DAW: Studio One 5.1
Synth: Moog Sub 37
Audio interface: RME Babyface Pro
Website: https://soundcloud.com/tuomas-koskela-1

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Montfrooij
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Re: Sub 37 USB Connectivity Issues/Windows 10

Post by Montfrooij » Wed Feb 03, 2021 4:23 am

I'm afraid this is a combination of what is happening on your PC and how Moog uses midi over USB.
It will be impossible to troubleshoot without deep diving into the registers etc. to see where it fails.
I had to dive into this once because my USB controller was not working. I never want to go down that rabbit hole again.
I ended up re installing Windows to get it working and had to install every program again. Checking the midi connection every time, but never found the cause.

Too bad Windows made such a complicated layered system when designing this part (actually failing to design it, they just added bits and pieces and fixed errors instead of making a dedicated midi thread) and Moog failed to deliver something stable for everyone (I don't blame them, midi clearly was not top of mind when Windows was made).

I have to say my Windows PC is very stable with the connection to both my Moogs, but master clocks are very hard to sync in Windows (for example).

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