Filter Cutoff problem

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bemushroomed
Posts: 14
Joined: Sun Jan 18, 2015 6:00 am

Filter Cutoff problem

Post by bemushroomed » Fri Oct 06, 2017 4:58 am

https://www.youtube.com/watch?v=oTt7OKiMOYc

Any fix for this issue? is it a hardware or software error?

Thanks

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paramnesia
Posts: 126
Joined: Tue Mar 03, 2015 11:35 am
Location: Asheville, NC
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Re: Filter Cutoff problem

Post by paramnesia » Fri Oct 06, 2017 8:42 am

known issue, see other thread for moog svc contact info
https://forum.moogmusic.com/viewtopic.p ... 38#p157638

let us know how it goes
Sub37TE V1.2 / 4 X CP-251, 3 x MF-104M, MF-102, MF-107, MF-108M, 4 x Mother32 + 5 x 104HP Eurorack, Windows 7 - 64 Bit | Ableton Live 9.5 + MaxMSP https://www.modulargrid.net/e/racks/view/458782

bemushroomed
Posts: 14
Joined: Sun Jan 18, 2015 6:00 am

Re: Filter Cutoff problem

Post by bemushroomed » Fri Oct 06, 2017 1:33 pm

Really crappy that the quality control isn't better.. They aren't willing to send the replacement part to Sweden it seems. I've dealt with numerous US synth and eurorack makers they've always been very willing to help and they've always sent parts for free when i've had something breaking, or i've sent in my things and they fixed it for free, they haven't even cared if warranty is no longer valid..

I bought my Sub37 over a year ago so i have no warranty i guess.

Edit: ok, so it seems that it is possible to have the board replacement sent. Good :)

SlowLFOtoPitch
Posts: 30
Joined: Wed Feb 01, 2017 10:46 am

Re: Filter Cutoff problem

Post by SlowLFOtoPitch » Fri Oct 06, 2017 2:12 pm

Hey there,

Our apologies for any confusion or frustration on this matter. We can certainly send you a replacement board to correct the filter cutoff issue. Please reach out to Adam with Moog Music tech support to get things rolling. His contact info is posted below.

Adam Pryor - Tech Support
E: [email protected]
P: (828) 251-0090 ext. 246

Thank you
TAYLOR MOTT
SERVICE DEPARTMENT MANAGER
MOOG MUSIC INC.

P: (828) 251.0090 ext. (217)
Fax: (828) 254.6233

bemushroomed
Posts: 14
Joined: Sun Jan 18, 2015 6:00 am

Re: Filter Cutoff problem

Post by bemushroomed » Fri Oct 06, 2017 2:17 pm

Thanks, i've been in contact with him, i just need to fill in the RMA it seems.

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