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Can't save user settings to editor

Posted: Wed Sep 06, 2017 9:30 pm
by paulyc
I was simply trying to save user settings to the editor but that screen always says hardware disconnected and I cannot 'get' or apparently export to my editor. The hardware disconnected message will disappear for a moment when I click on trying to get a hardware preset. When I try exporting I create a file name to be saved but it does not show up on my computer as if that file is not being created.

Yet, when I am on the editor page I can tweak knobs on the editor and the synth responds. So hardware is not completely disconnected as it sees my actions. What am I doing wrong? The preset editor works fine and I have a few early user presets which show up but that was a while ago and now no such luck updating my user presets on banks above 09. I cannot find a similar situation searching the forum or the web.

Re: Can't save user settings to editor

Posted: Thu Sep 14, 2017 2:51 pm
by umami
Same problem here with the Subsequent 37 CV and Librarian ver 1.0.0. I also have a Sub 37 TE and it works as expected on with the same editor.

Filing a support ticket--will let you know what I find out.

Re: Can't save user settings to editor

Posted: Fri Sep 15, 2017 12:01 pm
by SlowLFOtoPitch
Hello folks,

This is a known bug in the Subsequent 37 CV firmware and there is a patch coming ASAP. Please keep your eyes peeled on your email, an official announcement will be made shortly.

Re: Can't save user settings to editor

Posted: Fri Oct 13, 2017 7:39 pm
by paulyc
Thanks.

Re: Can't save user settings to editor

Posted: Fri Nov 03, 2017 1:33 am
by galvera
was this solved? I'm having the same "hardware disconnected" msg from my Subsequent 37 CV when trying to connect to Librarian.

Re: Can't save user settings to editor

Posted: Sat Nov 04, 2017 6:07 am
by Mikenett
galvera wrote:was this solved? I'm having the same "hardware disconnected" msg from my Subsequent 37 CV when trying to connect to Librarian.


You should of got an email with a firmware update yesterday ?

Re: Can't save user settings to editor

Posted: Wed Nov 22, 2017 12:49 pm
by paulyc
Resolved. I had my USB plugged into a hub into my Mac rather than directly into the computer which I overlooked as the recommended method for accessing the editor.

Cross posted to this other thread:

https://forum.moogmusic.com/viewtopic.p ... 05#p166305